Guest Service Agent

2 weeks ago


Peace River Regional District, Canada Quality Hotel & Conference Centre Sawridge Full time

Education:
Secondary (high) school graduation certificate

  • Experience: Experience an asset

Work setting:

  • Hospitality industry
  • Hotel, motel, resort

Tasks:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Provide customer service

Computer and technology knowledge:

  • Word processing software
  • Opera

Work conditions and physical capabilities:

  • Attention to detail
  • Fastpaced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability:

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Judgement
  • Organized
  • Reliability
  • Team player

Screening questions:

  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?

Health benefits:

  • Health care plan

Long term benefits:

  • Registered Retirement Savings Plan (RRSP)
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

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