Staging & Configuration Technician

1 week ago


Markham, Ontario, Canada BFG Enterprise Services Full time

Role: Provides technical hardware and software support at the desktop, laptop, printer, network, and operating systems level to meet customer needs. Acts as a technical resource to help users solve daily issues.

Responsibilities:

  • Perform equipment receiving function ensuring adherence to schedules

Staging:

  • Coordinate day-to-day logistics and warehouse operations
  • Unpack, configure, assemble and test new equipment
  • Organize staging floor efficiently
  • Install, configure, and upgrade operating systems and software
  • Set up and test computers, monitors, network infrastructure, and peripherals
  • Troubleshoot computer systems issues
  • Properly log and manage incidents

Shipping:

  • Ensure timely shipment of equipment
  • Handle staged equipment according to shipping policies

Reports:

  • Track corporate assets using a database

Other:

  • Train staff on business software
  • Communicate changes and processes to supervisors
  • Assist with planning and acquiring hardware and software systems
  • Generate logistics reports
  • Travel periodically to warehouses, suppliers, and client sites

Qualifications:

  • A+ Certification or equivalent experience
  • 2-3 years of Technical Support experience
  • Logistics and warehouse operations experience
  • Proficiency in MS Excel and database software
  • Class G driver's license
  • Strong attention to detail and organizational skills
  • Excellent customer service and communication skills
  • Ability to work under pressure and with tight deadlines
  • Ability to handle multiple projects and priorities
  • Capable of lifting and carrying up to 30Ibs
  • Flexibility and willingness to work overtime

Working Conditions:

  • Physical load: minimal
  • Location: Indoor, office
  • Hazards: minimal, ergonomics, eye strain


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