Staging & Configuration Technician
1 week ago
Role: Provides technical hardware and software support at the desktop, laptop, printer, network, and operating systems level to meet customer needs. Acts as a technical resource to help users solve daily issues.
Responsibilities:
- Perform equipment receiving function ensuring adherence to schedules
Staging:
- Coordinate day-to-day logistics and warehouse operations
- Unpack, configure, assemble and test new equipment
- Organize staging floor efficiently
- Install, configure, and upgrade operating systems and software
- Set up and test computers, monitors, network infrastructure, and peripherals
- Troubleshoot computer systems issues
- Properly log and manage incidents
Shipping:
- Ensure timely shipment of equipment
- Handle staged equipment according to shipping policies
Reports:
- Track corporate assets using a database
Other:
- Train staff on business software
- Communicate changes and processes to supervisors
- Assist with planning and acquiring hardware and software systems
- Generate logistics reports
- Travel periodically to warehouses, suppliers, and client sites
Qualifications:
- A+ Certification or equivalent experience
- 2-3 years of Technical Support experience
- Logistics and warehouse operations experience
- Proficiency in MS Excel and database software
- Class G driver's license
- Strong attention to detail and organizational skills
- Excellent customer service and communication skills
- Ability to work under pressure and with tight deadlines
- Ability to handle multiple projects and priorities
- Capable of lifting and carrying up to 30Ibs
- Flexibility and willingness to work overtime
Working Conditions:
- Physical load: minimal
- Location: Indoor, office
- Hazards: minimal, ergonomics, eye strain
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