Night Auditor

1 week ago

Kitchener, Ontario, Canada Courtyard Marriott Waterloo St. Jacobs Full time
Job description


We are seeking a motivated, customer service professional to become a part of our team as a full time Night Auditor.

You must be able to work nights 11pm-7am and be available weekends and holidays.

Responsibilities:

  • Greet guests, check them in and out and provide them with any information they need during their stay
  • Confirm phone and online reservations
  • Respond to guest requests, issues and emergencies
  • Keep records of occupied rooms and guests
  • Receive and record guest payments
  • Communicate pertinent guest information to designated departments
  • Handel endofday bookkeeping, auditing and account reconciliation
  • Prepare guest bills for nextday departures
  • Other tasks as assigned by Management

Qualifications:

  • Hotel experience an asset
  • Previous experience in customer service, front desk service, or other related fields
  • Exceptional customer service skills
  • Ability to build rapport with guests
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Ability to learn computer functions and other onthejob skills
  • Computer proficient with experience with Excel and Word

Job Types:
Full-time, Permanent

Salary:
From $16.50 per hour

Schedule:

  • 8 hour shift
  • Night shift

Experience:

  • Customer service: 1 year (required)

Work Location:
One location

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