Client Advisor

7 days ago

Port Coquitlam, British Columbia, Canada Royal Bank of Canada Full time

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.


Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.


Job Title
Client Advisor - Shaughnessy Street

What is the opportunity?
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.

Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals.

Whether you're demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.


What will you do?

  • Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
  • Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
  • Respond to clientinitiated contact, assisting them with a full range of financial transactions
  • Actively listen and engage clients in conversation to further understand their individual needs
  • Proactively take ownership of resolving and preventing client banking problems
  • Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

  • Demonstrated passion for putting clients first, as well as success in a handson, targetdriven sales environment
  • Problemsolving and people skills, with the ability to build strong relationships and proactively connect with clients
  • Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
  • Must be able to work all business hours

Nice-to-have

  • Track record in building rapport and maintaining client relationships within the financial or service industry
  • Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
  • Continued opportunities for career advancement
  • Worldclass sales training, coaching, and development opportunities
  • Support from a dynamic, collaborative, progressive, and high performing team, as well as worldclass tools and training
  • Opportunity to achieve great success and grow your career with RBC
  • RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager_.

PCBADV
Shortly after your start date, you will be required to re-confirm your vaccination status by completing an attestation.

You may be asked to also provide proof of vaccination (in a form approved by RBC) and, in some regions, we may be required to keep a record of it by regulation.

All other health and safety protocols for your location(s) will be communicated to you.

Offer letter

Congratulations We are very pleased to offer you the position of Client Advisor with
Royal Bank of Canada.

By joining
Personal and Commercial Banking you become part of an organization committed to excellence and a workplace that will support you to be your best.


Bonus/Short Term Incentive
Target incentive of $2,550.00

Bonus/Short Term Incentive - (see Bonus/Short Term Incentive conditions below)

You will be eligible to participate in the Canadian Banking Branch STI Program.

You will have the opportunity to earn incentive pay based on your personal performance and your contribution to your Team's results.

You are eligible for payment under this program, provided you are actively employed by RBC on the Incentive Program payment date.

Eligible employees working less than a full fiscal year (e.g. new hires) receive payments prorated to the number of months worked during the year. More information on eligibility and the program in general, is available in the CB Branch STI Program Guide on our intranet site - MyHR und

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