Manager, Operations and Visitor Services

1 week ago

Winnipeg, Manitoba, Canada Travel Manitoba Full time

About us


Travel Manitoba is the only public/private non-profit tourism marketing organization that provides a province-wide platform to promote Manitoba as a premier travel destination.

A Crown corporation whose role is to provide leadership by collaborating with tourism businesses, communities, destination marketing organizations and governments to realize the full potential for tourism in Manitoba.


Our work environment includes:

  • Workfromhome days

Overview:
The Manager, Operations and Visitor Services oversees and manages the daily operations of the Operations and Visitor Services department.

Reporting directly to the Vice-President, Finance, Operations and Visitor Services, this position is responsible for supervising a diverse team, ensuring the smooth functioning of the visitor information centers, materials distribution, and building maintenance operations.

The Manager will collaborate closely with department heads, implement strategic initiatives, and maintain high standards of service delivery.

Responsibilities:

  • Supervises and provides leadership to direct reports, creating a positive work environment that foster and encourage employee engagement and teamwork.
  • Manages and holds accountability for all Travel Manitoba visitor information centres ensuring visitors receive friendly, accurate, and timely information, as well as exceptional customer service, ensuring their needs are promptly addressed and they enjoy a positive experience.
  • Manager and holds accountability for the management of materials distribution and inventory functions, maintaining operational continuity and supporting cost control initiatives by minimizing wastages and excess inventory.
  • Seeks out and leverages emerging technologies and tools to enhance efficiencies in VIC, warehouse, and mailroom operations, incorporating automation solutions and digital systems to optimize processes.
  • Ensures prompt and costeffective fulfilment of material requests, while also coordinating closely with relevant internal and external stakeholders to ensure timely delivery and availability of stock.
  • Manages and oversees all Travel Manitoba facilities and equipment requirements and ensures that the corporation has cost effective facilities that are safe, comfortable. Ensures compliance with safety regulations and promptly addresses any issues or emergencies that arise.
  • Collaborates with property managers for leased facilities, ensuring effective communication and coordination to maintain leased spaces in compliance with company standards and requirements.
  • Helps protect the organization's assets, prolong the lifespan of facilities, and enhance the overall experience for occupants, contributing to a positive reputation and supporting operational efficiency.
  • Collaborates and works with finance to develop departmental budgets, monitoring expenditures against budgetary allocations, identifying costsaving opportunities, reviewing financial reports, and adjusting spending plans as needed. Adheres to financial guidelines and ensures resources are allocated to activities that support departmental objectives and organizational success.
  • Contributes to streamlining workflows, increasing productivity, and delivering better outcomes for the department by identifying opportunities for process improvement, implementing solutions to enhance operational efficiency and effectiveness, monitoring the effectiveness of improvements, and adjusting, as necessary.
  • Liaises and manages vendor relations to ensure external suppliers and contractors deliver goods and services that meet the organization's quality standards and requirements, to help minimize risks, control costs, and maintain service levels.
  • Stays informed about applicable laws, regulations, and industry standards, establishing, and communicating internal policies and procedures and addresses noncompliance issues promptly to maintain compliance with regulatory requirements and help safeguard the organization's operations, maintain stakeholder confidence, and demonstrate corporate responsibility, supporting longterm sustainability and success.
  • Ensures compliance with relevant regulations, policies, and procedures governing visitor services, materials distribution, and building maintenance.
  • Prepares regular reports for senior management, providing updates on departmental activities, key performance indicators, and progress towards goals to help align departmental efforts with organizational goals.
  • Participates within the Management Team by attending meetings and contributing ideas.
  • Collaborates with other divisions, fostering strong working relationships to support crossfunctional initiatives and achieve organizational objectives.
  • Oversees the support Travel Manitoba merchandise sale.
  • Oversees the Master Angler and Master Hunter program administration.
  • Undertakes other related duties as required/assigned.
  • Leads and motivates the VIC team and monitors employee p

  • Visitor Service Representative

    1 week ago

    Winnipeg, Manitoba, Canada Assiniboine Park Conservancy Full time

    Visitor Services Representative (Pavilion)Your Role:APC is seeking Visitor Services Representative who will report to the Manager, Visitor & Retail Services. This position will primarily work at the Pavilion location, however may be scheduled at the main gate as well depending on operational needs. The Visitor Services Representative will ensure...

  • Visitor Service Representative

    1 week ago

    Winnipeg, Manitoba, Canada Canadian Museum for Human Rights Full time

    Overview:The Canadian Museum for Human Rights (CMHR) is a national museum dedicated to the evolution, celebration and future of human rights. It is the first national museum in Canada to be built outside the National Capital Region. Located in the heart of Canada in Winnipeg, Manitoba, the CMHR rises from the Prairie earth at The Forks, which has been a...

  • Lead Visitor Experience Ambassador

    1 week ago

    Winnipeg, Manitoba, Canada Fort Whyte Foundation Inc, The Full time

    Job Title: Lead Visitor Experience Ambassador Reports to: Visitor Experience Manager Hours of Work: Sunday-Thursday, 37.5 hours a week including some evenings Job Summary: In this role, the successful candidate will be responsible for encouraging and guiding FortWhyte Alive visitors to explore, learn and connect with nature so as to further our mission...

  • Retail & Visitor Services Representative

    1 week ago

    Winnipeg, Manitoba, Canada ASSINIBOINE PARK CONSERVANCY Full time

    Retail & Visitor Services RepresentativeYour Role:APC is seeking enthusiastic Retail & Visitor Services Representatives who will work within our various customer-service and retail outlets in the park, including the Zoo, Pavilion, and the newest landmark of The Leaf. Retail & Visitor Services Representatives will ensure extraordinary member and visitor...

  • Home Visitor 2

    1 week ago

    Winnipeg, Manitoba, Canada WRHA Community Health Services Full time

    Position Overview Reporting to the Team Manager and in collaboration with Public Health Nurses (PHN), the Families First Home Visitor (FFHV) is responsible for initiating and maintaining regular and long-term support with families eligible for the Families First program. The primary focus of the FFHV is on the parent-child relationship. Services are mainly...

  • Manager, Operations

    1 week ago

    Winnipeg, Manitoba, Canada Paladin Airport Security Services Full time

    Manager, OperationsWe are hiring a Manager, Operations based out of the Winnipeg Airport.Why Paladin? Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. You receive top industry wagesYou have the opportunity to advance and grow your career You receive...

  • Operations Manager

    1 week ago

    Winnipeg, Manitoba, Canada Oldcastle APG Full time

    Job ID: 487189Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes...

  • Field Operations Manager

    1 week ago

    Winnipeg, Manitoba, Canada Creative Door Services Full time

    Creative Door Services, North America's largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...

  • Environmental Health

    1 week ago

    Winnipeg, Manitoba, Canada Safety and Environmental Health Services Manager Full time

    The Environmental Health & Safety Manager will provide leadership, mentoring, and direction to all Malteurop Canadian employees to ensure employee health and the environment are protected. This role will conduct and manage activities that ensure compliance with governmental regulations and corporate policies. This includes advising, implementing and...

  • Operations Service Manager

    1 week ago

    Winnipeg, Manitoba, Canada NationaLease Full time

    Calmont is Canada's one stop shop for transportation solutions. We are proudly based in Edmonton with branches throughout Alberta, Saskatchewan, Manitoba and Ontario. We provide products ranging from all Bobcat Equipment to Volvo Heavy Duty Class 8 Trucks.If you are looking for a rental, lease or to own, Calmont provides full sales and service for your...

  • Operations Service Manager

    1 week ago

    Winnipeg, Manitoba, Canada NationaLease Full time

    We are the best at what we do so what are you waiting for?The Calmont Group is growing and we would love for you to come and grow with usFor nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse...

  • Operations Administrator

    1 week ago

    Winnipeg, Manitoba, Canada Bouygues Energies and Services Canada Limited Full time

    At Bouygues Energies and Services we aim to foster work environments that are client focused, results-orientated and collaborative. Bouygues Energies & Services is a leading provider of Facility Management services to a range of clients across Canada and, through our parent company, globally. Our Canadian projects include the government, aviation industry,...

  • Operations Assistant

    1 week ago

    Winnipeg, Manitoba, Canada The Manitoba Museum Full time

    DATE POSTED: Thursday, May 2, 2024EMPLOYER: The Manitoba MuseumCITY/TOWN: WINNIPEGBUSINESS LOCATION: 190 RUPERT AVENUEDESCRIPTION: JOB DESCRIPTION: 1. General The incumbent of this position is directly responsible to the Operations Supervisor and is required to provide handyperson (carpentry, painting, general maintenance, and production) services for the...

  • Service Delivery Manager

    1 week ago

    Winnipeg, Manitoba, Canada Paladin Airport Security Services Full time

    Service Delivery ManagerWe are currently hiring Service Delivery Managers based out of Winnipeg Airport.Why Paladin?Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. You receive top industry wages You have the opportunity to advance and grow your...

  • Service Manager

    1 week ago

    Winnipeg, Manitoba, Canada TIP Trailer Services Group Full time

    Reporting to: Vice President, Operations Job Status: Full-time; Permanent Hours of Work: Monday to Friday, Day Shift Take your career to new heights and join TIP Group , a top equipment service provider in Canada and Europe Our trailer leasing, rental, maintenance, and repair services, keep transportation and logistics moving smoothly. Our global...

  • Driver/operator

    1 week ago

    Winnipeg, Manitoba, Canada Haulaway and More Full time

    Haulaway and More specializes in construction waste and recycling pickup services, exclusively offering a WOOD ONLY construction waste dumpster bag—a unique service in Manitoba. We cater to home builders and renovators, but our services extend beyond construction sites to include curbside bulky trash pickup. Our commitment to excellence and unique...

  • Operations Manager

    1 week ago

    Winnipeg, Manitoba, Canada Indigo Park Canada Inc Full time

    In conjunction with The James A. Richardson International Airport, Indigo Park Canada Inc. is currently looking for an Operations Manager. This position will be responsible for all parking and non parking contracts between the airport and Indigo Park.As the Airport Operations Manager, you'll be on the front lines, solving operational and logístical issues...

  • Operations Manager

    1 week ago

    Winnipeg, Manitoba, Canada IntouchCX Full time

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • IT Manager of Operations

    1 week ago

    Winnipeg, Manitoba, Canada Fort Garry Industries Full time

    Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales and service provider. The Fort Garry Industries group of companies has over 500 employees with over 20 locations in five provinces, Ontario, Manitoba, Saskatchewan, Alberta, and BC.With over 100 years of service under our belt, Fort Garry Industries is always expanding and...

  • Manager - Facility and Support Services

    1 week ago

    Winnipeg, Manitoba, Canada WRHA Community Health Services Full time

    Requisition ID: 337533Position Number:Posting End Date: May 30, 2023City: WinnipegSite: WRHA Community Health ServicesWork Location: Access River EastDepartment / Unit: Facility & Support Transcona/RiverEastJob Stream: Non-ClinicalUnion:EXEMPTAnticipated Start Date: 07/04/2023FTE: 1.00Anticipated Shift: Days;Evenings;WeekendsDaily Hours Worked: 7.75Annual...