Saas Customer Success Manager
1 week ago
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Our product is an API-driven, SaaS-based Point of Sale system, allowing our clients to make sales, track inventory, and run reports.
Responsibilities
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Skills
- 2 years of software customer service experience
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how Helpdesk systems work
- Excellent communication and problemsolving skills
- Multitasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
About us
Erply provides cloud-based, Point of Sale and Inventory Management software for retailers.
With offices in Tallinn, London, New York, and Sydney, Erply is sold and supported globally. More than 100,000 businesses processing over $10 billion in transactions use Erply.
Founded in 2009 with offices in the USA, Europe, Canada, and Australia, Erply is backed by Redpoint and Index Ventures.
Erply has grown significantly, in terms of the level of service we want to deliver to our customers.As a result, we are adding to our team in the US, and looking to bring on talented individuals to work within our team as we continue to grow our business.
This is a great opportunity to build a career in a fast-growing, innovative companyType d'emploi :
Temps plein
Avantages:
- Assurance Dentaire
- Assurance Vision
- Congés de Vacances et Compensatoires
Horaires de travail:
- 8 Heures
Education:
- Bachelor's (preferred)
Experience:
- Technical support: 2 years (required)
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