Saas Customer Success Manager

1 week ago


Montreal, Quebec, Canada Erply Full time
We are looking for a Customer Support Specialist to join our team. Your role will be to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.


Our product is an API-driven, SaaS-based Point of Sale system, allowing our clients to make sales, track inventory, and run reports.

We run on all platforms and support a large variety of hardware devices. We also have many integrations, plugins, and customizations. There's a lot to know, and we're always updating and adding new features. Staying current is a must.

Responsibilities

  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Skills

  • 2 years of software customer service experience
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how Helpdesk systems work
  • Excellent communication and problemsolving skills
  • Multitasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma

About us
Erply provides cloud-based, Point of Sale and Inventory Management software for retailers.

With offices in Tallinn, London, New York, and Sydney, Erply is sold and supported globally. More than 100,000 businesses processing over $10 billion in transactions use Erply.

Founded in 2009 with offices in the USA, Europe, Canada, and Australia, Erply is backed by Redpoint and Index Ventures.

Erply has grown significantly, in terms of the level of service we want to deliver to our customers.

As a result, we are adding to our team in the US, and looking to bring on talented individuals to work within our team as we continue to grow our business.

This is a great opportunity to build a career in a fast-growing, innovative company

Type d'emploi :
Temps plein

Avantages:

  • Assurance Dentaire
  • Assurance Vision
  • Congés de Vacances et Compensatoires

Horaires de travail:

  • 8 Heures

Education:

  • Bachelor's (preferred)

Experience:

  • Technical support: 2 years (required)


  • Montreal, Quebec, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.Customer Success at Cision is all...


  • Montreal, Quebec, Canada Nakisa Full time

    Description Position at Nakisa This role is key in helping us drive our mission of high-quality delivery and unparalleled customer experience. As a Customer Success Manager, you are directly involved in all sales activities and develop relationships with prospects as well as current customers. As part of the Growth Team, you are directly impacting the...


  • Montreal, Quebec, Canada Nakisa Full time

    This role is key in helping us drive our mission of high-quality delivery and unparalleled customer experience. As a Customer Success Manager, you are directly involved in all sales activities and develop relationships with prospects as well as current customers. As part of the Growth Team, you are directly impacting the management of accounts, ensuring...


  • Montreal, Quebec, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer centric, and...


  • Montreal, Quebec, Canada Coveo Full time

    The Challenge:As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value to...


  • Montreal, Quebec, Canada Graitec Full time

    About Graitec Group:Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects.The company is driving growth through 3 highly complementary activities:Value Added Reseller of Autodesk...


  • Montreal, Quebec, Canada Estateably Full time

    Who we are:Over the next 25 years, one of the largest transfers of assets will be taking place as over $60T will be transferred from one generation to the next. However, professionals and the families they serve are wholly underserved in their tools to navigate the estate and trust administration process.Since launching in 2021, Estateably is the fastest...


  • Montreal, Quebec, Canada Salesforce Full time

    Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and...


  • Montreal, Quebec, Canada Coveo Full time

    A world-class Customer Success team enabling our clients with a world-class product:As a Customer Success Specialist, you will work proactively to review customer environments who have recently launched Coveo solutions, optimizing their experience with search and knowledge management best practices. You'll be on a mission to drive customer engagement,...


  • Montreal, Quebec, Canada Graitec Full time

    About Graitec Group: GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Ambitious and fast-growing environment: We see...


  • Montreal, Quebec, Canada SAS Institute Full time

    Nice to meet you We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and...


  • Montreal, Quebec, Canada Graitec Full time

    About Graitec Group: GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Ambitious and fast-growing environment: We see...


  • Montreal, Quebec, Canada Applied Software Technology Full time

    Canada Montreal Sales Regular Full-Time 1620Job Description:About Graitec GroupGRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a...


  • Montreal, Quebec, Canada Applied Software Technology Full time

    Canada Montreal Sales Regular Full-Time 1479Job Description:About Graitec GroupFounded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects.The company is driving growth through 3 highly...


  • Montreal, Quebec, Canada Nakisa Full time

    Vice President of Sales – Strategic Growth and Customer Success Join Our Leadership Team: Vice President of Sales Opportunity We are seeking a dynamic, growth-oriented leader with a robust background in large enterprise SaaS sales. This pivotal role involves spearheading the development, management, and expansion of our global sales team across North...


  • Montreal, Quebec, Canada Inoria Full time

    Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile,...


  • Montreal, Quebec, Canada GSOFT Full time

    Company DescriptionWe're GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster.Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a memorable...


  • Montreal, Quebec, Canada Management Events Full time

    Management Events , a dynamic B2B growth company, is seeking a passionate Customer Success Manager to join our Dutch team. We connect decision-makers with solution providers globally through exclusive, high-quality events, empowering our clients to maximize their return on investment with our lead generation services. About the Role: In this pivotal role,...


  • Montreal, Quebec, Canada Poka Full time

    We're revolutionizing the manufacturing industry and we want you to join us as we innovate into the Industrial Revolution 4.0Poka is a fast growing company looking to add a knowledgeable Customer Success Manager to our expanding team If you're passionate about the success of your customers and becoming their most trusted partner, this is the place for you.As...


  • Montreal, Quebec, Canada ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...