Merchant Support Analyst

1 week ago

Metro Vancouver Regional District, Canada Teifi Digital Full time
Teifi Digital is looking for an experienced and driven Merchant Support Analyst to join our Delivery Team.

As a Shopify Analyst, your role is to strategize and support our client's existing Shopify storefronts based on industry best practices & merchant requirements.

You will be responsible for proactively working with our cross-functional teams including UX/UI designers, project managers, developers and merchants on a wide range of scenarios including providing SLA support for critical issues, analyzing and understanding merchant business requirements, training merchants on new technology, and collaborating with our UX design & development teams to optimize stores that solve our merchant's needs and deliver a seamless experience to the end-user.

Teifi Digital's delivery practice focuses on the automation of eCommerce operations, building optimized storefronts on the Shopify Plus Platform, integrations with ERP and cloud systems, offering advisory on best practices and ongoing support for our engaged merchants.

We specialize in complex storefront requirements and thrive as an organization in solving challenges and alleviating manual processes.
SkillsTeifitians come from a variety of disciplines and we are eager to find people who are from non-traditional backgrounds.


Typically, we find that people are successful in this role when they have:2+ years experience in the Shopify ecosystem (theme configuration & customization, data manipulation & mapping, systems integrations etc.) or other similar platforms (Magento, BigCommerce etc.)



Working knowledge of common third party integrations with eCommerce stores (EMM tools, product reviews platforms, payment gateways, CS tools etc.)Cross-functional work experience in a minimum of 2 of these areas:
Product management, Project management, digital agency, business consulting, omnichannel retail, data analytics or digital marketing preferred.
Able to communicate complex requirements to development team in an easy to understand manner with a general knowledge of standard web languages and their applications (HTML, CSS, JS, Liquid)


Experience with agile working principles working with project teams, creating backlog, sprint and release plans that focus on efficiency and quality assuranceOutstanding communication skills with the ability to strategize rapidly and are comfortable presenting your knowledge and ideas to internal and external stakeholdersProblem-solving, analytical mindset with the ability to adapt quickly when faced with challengesConduct and/or manage exploratory QA and user testing against requirements and abilities of the system, leveraging issue tracking softwares such as JIRA.

A self-starter with the ability to work autonomously without a need for supervisionDifferentiating AssetsLiquid ProficiencyShopify Plus CertificationsSystem Design / ArchitecturePrevious Agency experience (2+ Years)Previous technical customer support experienceWhat You Will Be DoingCollaborate with a team of developers and designers to enhance and maintain Shopify storefrontsWork directly with clients to plan and execute sprints for enhancementsResolve SLA inquiries for critical issuesSuggested SoftwareFigma (or similar prototyping software)G Suite / MS OfficeVisual Studio Code / GithubBenefits & Perks Salary:
$45, ,000 CAD depending on experienceOpportunity for professional development with training, certifications, peer mentorshipHybrid working environment Flexible full-time working hours, health and dental coverage in CanadaLearn skills outside your direct role and try new disciplines and challenges to grow into new roles or transfer practicesProfit-sharing opportunities for full-time employees pending probationary period passageProfessional Growth & PerformanceAt the core of Teifi Digital, we foster a culture of growth and continuous learning. Your growth and professional development path is in your control. You'll attend ongoing personal and professional development meetings with peers and mentors who want to see you grow and succeed into a role that you enjoy and thrive in Your progress is based on the goals and direction you choose to take.
To apply, email your resume to with the role that you are applying for.

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