Job Title: Senior Operations Employee at National Bank

A career as a senior employee at the National Bank is a position where your ability to collaborate with customers and partners is key. Your exceptional customer service skills and proactive approach will be crucial in tending to administrative needs and addressing requests from customers and partners.

Your Responsibilities:

• Perform various administrative tasks following established policies, standards, and procedures.
• Respond promptly to requests from customers and partners involved in files by providing professional service.
• Verify and analyze the accuracy of data and operations.
• Ensure effective management and administrative oversight of files.
• Generate necessary reports and statistics required by partners while upholding data integrity.
• Support your manager in work coordination and distribution.
• Implement necessary improvements to processes and procedures to ensure quality execution.

Your Team:

The team highly values individual passions and innovative ideas. Whether it's assisting customers in reaching their goals or supporting colleagues in pursuing their interests, there's a strong collaborative spirit. Your teammates actively promote knowledge sharing and mutual assistance. We aim to provide maximum work flexibility to enhance your quality of life, including hybrid office and remote work, flexible scheduling to balance professional and personal life, and adaptable leave arrangements.

Prerequisites:

• High school diploma with 3.5 years of relevant experience or College diploma with 1.5 years of relevant experience.
• Strong sense of organization and priority management.
• Attention to detail and rigor.
• Display leadership, initiative, and autonomy.

Skills:

Communication, Diversity & Inclusion, Empathy, Initiative, Learning Agility, Resiliency, Teamwork.

Your Benefits:

In addition to competitive pay, you'll have access to a comprehensive range of flexible benefits designed to enhance your well-being and that of your family:

• Health and wellness programs with various options.
• Flexible group insurance plans.
• Generous pension scheme.
• Employee Share Ownership Plan.
• Employee and Family Assistance Program.
• Special banking services for employees.
• Opportunities to engage in community initiatives.
• Telemedicine services.
• Virtual sleep clinic.

These benefits are just a glimpse of what we offer to ensure that we keep up with current trends and cater to your needs and those of your family. Our vibrant work environments and state-of-the-art collaboration tools create a positive employee experience. We actively listen to employees' suggestions through surveys, programs, and ongoing communication.

We Put People First:

At National Bank, we stand out as a bank that prioritizes human interactions, demonstrating courage, fostering an entrepreneurial culture, and showing a genuine passion for people. Our mission is to make a positive impact on people's lives. We are guided by core values of partnership, agility, and empowerment, with inclusivity being integral to our commitments. We provide an inclusive and accessible workplace for all employees. Should you require any accommodations during the recruitment process, please inform us during your initial discussions. We welcome candidates from all backgrounds to join our team.

Come and realize your ambitions with us

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