IT Field Technician

1 week ago

Mississauga, Ontario, Canada Compest Solutions Inc Full time

Job Title:

IT Field Service Technician (Bilingual (French) fluency mandatory)

Location:

Onsite, Mississauga

Max Rate CAD$30/hr on T4
Start Date: 12/18/2023

End Date: 12/18/2024

Experience: 10+ Yrs

OT may be applicable

Top 3 Skills Required:

1.
Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu

2. Microsoft Office Suites Office 365, and Microsoft Software (SharePoint, Teams, Visio)

3. PC Hardware troubleshooting and Experience with serial-based technologies (PLC's, scanners, printers).

Job Summary:

IT Field Service Technician will provide
local IT support services for assigned Client facilities. This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations.
Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time. Primary accountabilities include.

  • Be empowered and accountable in providing advanced technical support and resolutions, at a 3rd level, to exceed enduser expectations per Service Level Agreement metrics.
  • Demonstrate independent troubleshooting and decisive problem solving.
  • Actively participate in assigned projects to drive operational and/or IT improvements.
  • Perform root cause analysis to eliminate reoccurring incidents.
  • Provide immediate technical support and resolutions for highly complex environments (i.e., shop floor), after business hours, as necessary.
  • Participate in the creation and reinforcement of standards for Field Services.
  • Work with cross functional teams in support of project initiatives in defining the IT support scope.
-
Follow and promote defined ITIL procedures
:

  • Assist with support of
    network, server, and business infrastructure
:

  • Vet and define proposed shop floor processes in compliance w
    ith Client Networking and Security policies and standards
:

-
Install technology hardware and software that fulfill project requirements according to standards or requirements
:

  • Perform other assigned operational duties.

Minimum Qualifications:

  • A minimum of 36 years' work
    experience supporting Manufacturing and Warehouse environments, specifically, a high level functional and technical working knowledge of
    Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu, Microsoft Office Suites Office 365, and Microsoft Software (SharePoint, Teams, Visio)
:

-
Mobile environment
operating systems;
Apple iOS. Android, Windows CE.

  • Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a nontechnical manner, considerate of each customer's focus and priority.
  • Experience with
    PC Hardware troubleshooting:
  • Experience with
    serialbased technologies (PLC's, scanners, printers)
:

  • Experience with
    handheld scanners.


 Basic Audio-Visual Support

- Experience supporting label, laser, and multifunction printing.

  • Broad technical IT knowledge and awareness of industry trends.


 Operational Excellence
  • Root Cause Analysis, process, risk reduction, security, and controls, change management.
  • Advanced troubleshooting skills.

- Relationship management and conflict resolution management.

- Experience with telephony technologies.

  • Working in cross functional teams and the ability to work as part of a virtual team.
  • Ability to multitask and prioritize effectively.

- Onsite position

  • Degree in computer science for IT or related.

- Network + certification nice to have.

Regards,

Compest Solutions Inc

D:


Job Type:

Fixed term contract

Salary:

$25.00-$30.00 per hour

Expected hours: 8 per week

Schedule:

  • 8 hour shift

Experience:

- serial-based technologies (PLC's, scanners, printers): 10 years (preferred)
- supporting label, laser, and multifunction printing: 10 years (preferred)

  • Apple OSX,
Linux Ubuntu: 8 years (preferred)

  • Microsoft Office Suites Office 365: 8 years (preferred)
- supporting Manufacturing and Warehouse environments: 8 years (preferred)

  • PC Hardware troubleshooting: 10 years (preferred)
  • Basic Audio-
Visual Support: 10 years (preferred)

  • Apple iOS

Android, Windows CE:
8 years (preferred)

  • Windows 10, Windows 11: 7 years (preferred)
  • IT
Field Service Technician: 10 years (preferred)

Language:

  • French (required)
  • English (preferred)

Licence/Certification:

  • CompTIA A+/CompTIA Network+ (preferred)
  • ITIL Certification (preferred)

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