Operation Lead Engineer F/M
2 weeks ago
Division:
Information Technology
Job Function:
Information Technology
National Grid touches the lives of almost everyone, with an energy network that stretches across the Atlantic. We're an international team, and our work underpins the lives of millions of people.
Feet forwards, head up, and eyes bright, we're working hard to create value for people today – and shape the future of energy tomorrow.
In the UK, we don't generate or sell energy – we join the dots to get energy from A to B.
From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people.
The world of energy is changing beyond recognition.Working at National Grid, you won't just be touching the lives of almost everyone in the UK – you'll be shaping the way we use and consume energy for generations to come.
An Operations Lead Specialist Engineer sits within our IT & Digital family and is professional that works both independently and as part of a team to provide technical assistance, solve customer service queries and troubleshoot hardware and software issues.
An Operations Lead Specialist Engineer will work closely with the Technical Architect to create and implement solutions to improve the efficiency and productivity of National Grid.
Work closely with both the Service Desk, the Field Team and customers to resolve escalated, complex and difficult technical issues.
- Perform on-site hardware and software root cause fixes across multiple sites.
- Propose, discuss and evaluate potential solutions with the Technical Architect and implement agreed modifications or workarounds as directed.
- Manage large scale projects that have a wide and varied impact on customers and staff.
- Work closely with other IR departments and Business departments to ensure products and applications utilised are fit for purpose.
- Assist in maintaining documentation, through clear and accurate records of systems and related business procedures.
- Design training materials and train customers and staff, advising best practices for using technical products and applications.
- Supervise contractors working for the Company on behalf of IR.
- Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions.
- Experience of managing projects.
- Experience of working in a professional office environment.
Endpoint Management:
SCCM, Intune, Autopilot, MDT, etc.
- Extensive knowledge of Windows 7, Windows 10 and Windows 11.
Networking:
TCP/IP, DNS, DHCP, LAN/VLAN/WAN.
- As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture.
All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need.We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
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