Learning Management Support Specialist

2 weeks ago

Montreal, Quebec, Canada Medisca Full time

Job Details

Description

Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business company that delivers comprehensive offerings by providing value, consistency, responsiveness, and loyalty. From pharmaceutical compounding products and services, to supply chain solutions, mixing technology manufacturing, analytical testing, IP licensing, to education services and more – Medisca delivers extensive solutions that leverages a strong network of partners committed to deeply caring about people. As Partners in Wellness , Medisca offers an unfailing devotion to improving lives, across a multitude of needs and across a multitude of people.

The Learning Management Support Specialist will assist with the overall administration and support of the LMS, which includes both internal (employee onboarding and ongoing training) and external (client-facing continuing education) use cases. This will cover general content/course creation as well as the requisite testing/quality control, in addition to day-to-day usage, support, and troubleshooting. There will also be a data management/processing component, to report on various LMS-related metrics.

Learning Management System support (90%)

Assist in creating, publishing and maintaining content on the LMS, including, but not limited to: Courses (live trainings, home studies, webinars, eLearning, and instructional videos)e-commerce (SKUs, coupons, pricing)Certificates of completionAutomated/reminder emails Quality control and testing of any content added to the LMS for user access/functionality Support various use-cases/teams with user account creation, basic day-to-day usage of the LMS and general support/troubleshooting for both internal (employee) and external (client) audiences Ensure that any unique sites adhere to company/brand guidelines for design, style, color, fonts, and formatting, through the use of a WYSIWYG editor and custom HTML/CSS coding Ensure data accuracy and integrity within the LMS, including user profiles, course content, and reporting Collaborate with the training department to create and maintain user guides, tutorials, and training materials to help users navigate the LMS effectively Collaborate with internal training department for internal trainings Participate in training new users on the LMS Monitor the LMS for issues and proactively identify areas for improvement, making recommendations to enhance the user experience Troubleshoot technical problems and work with vendors when necessary to resolve complex issues Collaborate with IT teams to ensure the LMS is running smoothly, including system upgrades, maintenance, and integrations with other systems Other related tasks as delegated by the Learning Technology Manager

Administrative support/data reporting (10%)

Report on various LMS-related metrics, including, but not limited to: User account creationCourse enrollments/registrations/attendance/completion (overall and specific content)Sales/Purchases Data management/processing of said metrics for report generation, to address requests from within the department and any cross-functional teams Maintain documentation of LMS processes and configurations . Other tasks/reporting as needed

Qualifications:

Bachelor's Degree in a relevant field Minimum of one (1) year of experience in learning management system support or administration Previous experience with any LMS (Docebo preferred) Basic knowledge of CSS/HTML coding (others considered an asset) Basic knowledge of web-based conferencing applications, such as Zoom (Meetings and Webinars) Strong proficiency in Microsoft Office suite (Word, Outlook and Excel) required Expertise in data management/data manipulation utilizing advanced features in Excel Highly organized and detail-oriented, adaptable, with strong time management skills Thorough and meticulous work ethic to ensure accuracy of information and quality control/testing Familiarity with e-learning principles and instructional design is a plus. Excellent communication skills; French and English (oral & written) required. This position will interact with employees and suppliers globally.

What's in it for you...

We invest time and resources into making sure Medisca is as good as the people we hire.

Work/Life Balance hour workweek with early Fridays all year long, PTO and vacation policy Invest in your health – Choice of modular plans, health spending account and free Telemedicine Your well-being is important – Wellness program offered Flexible work environment – Hybrid work schedule with home office reimbursement program Your Future is Bright – Opportunities to learn and grow within Medisca Save for your Future – Medisca contributes to a deferred profit sharing plan (DPSP) when you invest in RRSPs Help us grow – Employee Referral Program Central location - Free parking/accessible by public transportation; a commercial center is within walking distance for lunch or groceries We like to have fun – Company events throughout the year

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.

We are an equal opportunity employer.

#LI-Hybrid

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