Customer Service Representative

2 weeks ago

Mississauga, Ontario, Canada Saint-Gobain Full time
CertainTeed Canada, has an exciting career opportunity for a Customer Service Representative(CSR).

This is a great chance to join a Top Employer and contribute to our growth and success by demonstrating your passion for our Canadian customers in a fast paced environment.


DESCRIPTION
The customer service representative (CSR) is responsible for managing the order to cash process. Receiving and placing the order to fulfillment and invoicing.

The CSR is the voice for the customer and in all areas will not personally do the task but will support all internal teams to service the customer on time and in full.


CSR will build relationships with business segment team members to collaborate to support business plans and provide solutions throughout the process.


WHATS THE JOB

  • Manage the processing of order entry and execution of orders into the system in a timely fashion with precision accuracy. Ensure that both manual and automated orders are verified and accurately entered into SAP and that all customers receive appropriate and accurate confirmations and communication within department service level agreements (SLA)
  • Enter and execute all types of orders for various business units for Canada, including sample and thirdparty requests within order entry stringent turnaround time and in accordance with customers requested ship and/or delivery dates.
  • Build and maintain relationships with customers, both internal and external
  • Process order changes requested by customers within SLA expectations with accuracy
  • Escalate order issues to CS Management team timely and accurately
  • Communicate order shipment expectations to operations for rush order requests or orders needed outside stated SLA
  • Provide solutions support to internal and external customers to ensure customers are serviced appropriately, timely and accurately
  • Professional management of inbound and outbound call handling
  • Process customer orders within SLA requirements based on business unit. Advise customers of any changes made to their orders and/or shipping requirements.
  • Address pricing issues and ensure appropriate departments are aware of any order related issues.
  • Provide pre and postsales support; provide knowledgeable answers to questions about products and availability; efficiently and effectively answer order status questions
  • Resolve customer complaints on product and service issues by: determining the cause and offering the best solution to resolve the problem; expedite correction or adjustment; follow up to ensure the matter was resolved
  • Collaborate with other departments (sales, planning, logistics, pricing and manufacturing plant team members) and utilize systems and processes to enhance the Customer experience.
  • Resolve customer issues at the time of original order entry with the appropriate personnel. Elevate to CS Management if required.
  • Core hours 8:305:00EST Monday
  • Friday (Flexible is required on occasion basis to work until 6PM EST)

Required Qualifications:

WHAT YOU BRING

Required:

  • College or University degree relevant experience or similar combination of education and experience required.
  • 2+ years of experience in Customer Service/ call center environment
  • Excellent written and verbal communication skills
  • Customer and team focused attitude to help deliver on customer needs and overall team goals
  • High Attention to Detail. Good track record in Accuracy Performance
  • Demonstrated strong team player
  • Multitasking and organization
  • Continuous improvement mindset
  • Experience with ERP System (SAP is an asset)

Preferred:

  • 23 years of experience in the manufacturing/building material industry is an asset

Additional Description:

WHAT WE OFFER

  • Besides a great work culture where we work hard, while trying to have fun with various events, regular companywide activities geared towards our employees and a strong safety culture.
Work Hours: 37.5 hours per week

  • Excellent healthcare benefits package
  • Family Focus & Balance: Parental leave, paid timeoff and Employee Assistance Program
  • Financial Security: Competitive RRSP, Companyfunded DPSP (Deferred Profit Sharing Plan) and Employee Stock Purchase Program (PEG)
  • Hybrid work model from Mississauga Office and Home
  • Equipment supplied for Home Office set up
  • Volunteer Day off: Give back to the community each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity.
  • And more perks

Company Summary:

Here's what we do


CertainTeed is a subsidiary of Saint-Gobain - the world's largest building materials company with a 350-year legacy of innovation and growth.

Saint Gobain group is leader in sustainable product development and environmental stewardship.

We're proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

For 113 years, CertainTeed has been synonymous wi

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada CB Canada Full time

    Ref ID: Classification: Customer Service RepresentativeCompensation: $21.85 to $23.00 hourlyThis Customer Service Representative position via Robert Half is perfect for someone who likes the idea of working in a dynamic, rapidly changing call center. If you are articulate and highly-skilled, you might be the Customer Service Representative we are looking...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Collision Repair Experts Full time

    Collision Repair Experts Mississauga is looking for a Customer Service RepresentativeA day in the Life of a Customer Service Representative at Collision Repair Experts Effectively manage front office operations to ensure efficient organization and support of the sales function Provide service to customers by reviewing the services offered and crosssell...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Weed-A-Way Ltd Full time

    Join the Weed-A-Way Ltd. team, a premier lawn care company serving the Greater Toronto Area for nearly 50 years. We prioritize customer satisfaction and professionalism in delivering top-notch lawn care solutions. As we gear up for the 2024 season, we're on the lookout for individuals to fill the Sales/Customer Service Representative role.If you thrive in a...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Dupont Full time

    CUSTOMER SERVICE REPRESENTATIVEINTRODUCTIONAt DuPont, we are working on things that matter, whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic.If you would like to be a part of...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada AppleOne Full time

    The Customer Service Representative (Biomed) is responsible for the coordination of equipment and waste pickups from patients and clients, equipment inventory control, and equipment maintenance. The Biomed Customer Service Representative must meet the equipment distribution and waste pickup requirements, while working within established inventory and...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Pella Corporation Full time

    Pella CorporationCustomer Service Representative (9 month contract)Mississauga Are you a detail oriented, customer focused, team player with great computer skills? _If so we need to talk to you. Pella Windows & Doors of Ontario is looking for a Customer Service Representative for our Mississauga office.Position Overview:Company Overview:Skills/Knowledge:...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Emterra Group Full time

    Customer Service Representative Mississauga, ON Full-time $ $ /year CUSTOMER SERVICE REPRESENTATIVE Emterra Group is a leader in providing integrated recycling resource management and waste disposal solutions to the industrial, commercial and institutional (ICI) sectors and municipalities throughout Canada. Our view of waste management means maximizing...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada EightSix Network Inc Full time

    Customer Service Representative (CSR PL), Inside Sales and Team Leader Part Time / Full Time Customer Service Representative (CSR PL), Inside Sales and Team Leader We are a well-established Property/Casualty Insurance Brokerage located in Mississauga, seeking an RIBO-licensed Personal Line CSR with some knowledge of Commercial Lines (Preferable Not...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Innotech-Execaire Aviation Group Full time

    The SkyCharter Customer Representative (CSR) is responsible to the Customer Service Supervisor for the customer-focused activities within the SkyCharter's VIP Lounge. The position is based out of Pearson International Airport at SkyCharter's FBO facilities in Mississauga.Responsibilities:The CSR is responsible for (but not limited to) the following:Booking...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada ITN Logistics Full time

    The 3PL Customer Service Representative will be providing exemplary service to ABC clients in order to meet or surpass customer expectations. The CSR will be responsible for creating a world-class experience by interacting with the customers and responding to orders, inquiries, concerns, and general requests. This will include but not be limited to...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Vantage Elevator Solutions Full time

    Job Details Description Customer Service Representative Permanent Position, Full-Time Mississauga, Ontario, Canada If you are a forward-thinker interested in providing exceptional customer service, then keep reading We are searching for one outstanding Customer Service Representative to join our GAL Canada team at Vantage Elevation. ...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Mobilia Full time

    Mobilia Interiors Inc., a leader in contemporary home furnishings, is looking for an Customer service representative, to join our team.Reporting to the Supervisor - Customer Experience, the Customer Service Agent will be a customer advocate, representing Mobilia's values and practices while ensuring an exceptional service and prompt, mutually advantageous...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Wasteco Full time

    Wasteco is a leading high impact Canadian owned company with strong entrepreneurial roots that is committed to providing solid waste and recycling solutions for industrial, commercial and institutional (ICI) customers coast-to-coast in Canada. You have waste, we have solutions. We work with you to find the best solutions for your needs using the latest...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Mr Rooter Plumbing of Mississauga ON Full time

    In 1995, Mike Kolakovic opened up a plumbing company in Mississauga ON, called Mr. Rooter Plumbing of Mississauga ON. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers' homes. At Mr. Rooter, we love what we do, and we believe in it. It's not just plumbing to us, but a philosophy applied to...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada XeMODeX Inc. Full time

    Job descriptionCustomer Service RepresentativeWe are a Mississauga based, fast growing automotive electronics manufacturing company. We supply top quality components to our customers all around the world.XeMODeX Inc. is looking for an energetic, customer-focused individual to fill the Customer Service Representative position.Responsibilities: Answer incoming...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada XeMODeX Inc. Full time

    Job descriptionCustomer Service RepresentativeWe are a Mississauga based, fast growing automotive electronics manufacturing company. We supply top quality components to our customers all around the world.XeMODeX Inc. is looking for an energetic, customer-focused individual to fill the Customer Service Representative position.Responsibilities: Answer incoming...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Kelly Services (Canada), Ltd. Full time

    Kelly Services is currently looking for a Bilingual Customer Service Representative (French) to join our team in Mississauga, ON.This role will be responsible for responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers.This is a hybrid role, working in the office Mondays and TuesdaysJob functions include but are not...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Carmichael Engineering Ingénierie Carmichael Full time

    With us, it's always about peopleInnovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years.Carmichael is a place where your experience will be valued and...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Excelitas Technologies Full time

    Customer Service Representative*:MISSISSAUGA, ON, CANADAENABLE your future through light.Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada accobrands Full time

    Achieve. Create. Collaborate. Organize.Essential brands. Innovative products. Smart investment. Winning team. This is what you will find at ACCO Brands. We are passionate about building a culture that is committed to the success of our employees. If you are looking for an organization that offers rewarding opportunities and is dedicated to team orientation,...