Customer Experience Coordinator

7 days ago

Delta, British Columbia, Canada Taymor Industries Full time

Join one of the leading architectural hardware suppliers in North America:


  • Grow your career within a company with incredible culture:
-
Be rewarded with a competitive annual salary of $47,000 to $52,000, plus benefits

About Taymor Canada:


Built on a solid reputation for superior quality, value, and service, Taymor is a leading North American architectural hardware designer and manufacturer.

Family-owned since 1948, the same enduring values that motivated founder Jake Zalkowitz, inspire our company today.

At the heart of our offering is our commitment to our people and customers, which underlines our award-winning emphasis on design, quality, and affordability.


As the leading architectural hardware choice of homeowners, builders, developers, and the design community, Taymor products are installed nationwide in private residences, residential developments, commercial offices and leading hotels and resorts.

Recognized for product quality and performance backed by industry-leading warranties, our comprehensive range of door hardware, commercial hardware, bath hardware and faucets allows you to harmonize design throughout the entire home and complete your projects seamlessly.

To learn more about us, please visit our
website.

About the Opportunity:

Taymor is looking for a full-time
Customer Experience Coordinator (CEC) to join our team in
Delta, BC
. This a hybrid
opportunity with a rotating in-office schedule**.


Reporting to the Customer Service Manager, the Customer Experience Coordinator is responsible for ensuring the customer experience is exceptional and focuses on key and growth accounts.

Working alongside designated sales reps to provide beginning-to-end project support and accuracy, the Customer Experience Coordinator will support any product troubleshooting and provide detailed product information to fit the needs of our SFR and MFR-designated customers.

This role will also fulfill Customer Service day-to-day activities to include all requirements in Order Management.

Working with various teams within the organization to ensure end-to-end award-winning customer service delivery, your day-to-day responsibilities include but are not limited to:

  • Supporting the outside sales team in maintaining established relationships and contact with targeted distributor customers, identifying and servicing various requests
  • Providing service excellence to create a network of referrals to downstream multifamily developers, general contractors, and lowrise builders by offering an elevated level of service
  • Responding to customer's pricing inquiries, order status, stock availability, and any other inquiries, ensuring firstcall resolution
  • Monitoring the customer order journey from quote to delivery, providing followup on project order status to inform Distributor and Developers
  • Acting as a project coordinator in collaboration with Sales, Inside Sales, and Customers, ensuring effective communication and coordination
  • Recommending improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems

About You:


To qualify, you will need
1+ years in client-facing customer support, telephone customer service, inside sales support, or call centre experience.

In addition, the following skills and experiences are essential:

  • Demonstrated track record of providing service excellence that is responsive and solutions-oriented during an end-to-end sales cycle
  • Technical/mechanical aptitude to learn and troubleshoot customers inquiries regarding varied product lines
  • Intermediate proficiency with MS Office suite
  • Strong multitasking and prioritysetting skills


Experience in home build construction or a related industry, experience working with an ERP system, and the ability to read hardware schedules would be considered an asset.


Most importantly, you have an excellent solutions-focused approach to customer service and problem-solving, as well as being a positive, outgoing, and personable team player.


About the Benefits:

In return for your hard work, you will be awarded a
competitive base salary of $47,000 to $52,000, based on skills and experience**, along with a wide host of benefits including:

  • 3 weeks starting vacation
  • 8 wellness days
  • RRSP matching
  • Group retirement program for employees
  • Extended health, dental, vision, prescription, and travel coverage
  • Life, dependent, and disability insurance
  • Lots of support for continuous learning to advance your skills
  • Lateral and upward career mobility in a growing organization
  • A familyfirst culture where worklife balance truly matters

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