Service Manager- Infrastructure Operations and

1 week ago

Montreal, Quebec, Canada English Montreal School Board (EMSB) Full time

SERVICE MANAGER- INFRASTRUCTURE OPERATIONS AND SERVICE DESK MANAGER
General Circular No. M-16

Place of Work:
Information Technology Services

Classification:5

Salary Rate:
$72,911.00 to $97,212.00

Start Date:
Immediate

Immediate Superior:
Assistant Director

Nature of the Work


Under the authority of the Assistant Director of IT Infrastructure, the Infrastructure and Service Desk Manager assumes management responsibilities for enterprise infrastructure, operations, and Service Desk.


The position includes responsibility for the acquisition, implementation, maintenance, optimization and security of IT infrastructure, including fiber optics network, telecommunications, server and storage infrastructure, wired and wireless networks, IP telephony and IT devices (e.g., Desktops, tablets, phones, IoT).


The incumbent is responsible for:

  • Asset lifecycle management, vendor relations, project management and quality control.
  • The security, integrity, and high availability of IT infrastructure.
  • Daily operations, including software and hardware procurement, contracting and licensing.
  • User services such as the Help Desk, incident, and problem management.
  • Participation in the cloud computing strategy, including cloud adoption plans, design, deployment, and monitoring.
  • Active collaboration in projects initiated by other departments that have significant IT impacts or require IT expertise, ensuring alignment with
  • IT capabilities and strategies.
  • Implementation of guidelines and procedures aligned with Information Security frameworks and best practices.
  • Management, coaching and development of the personnel under their supervision and development and implementation of governance.
  • Monitoring of emerging trends, standards, next generation technologies and best practices in the spirit of continuous improvement.
Requirements and Qualifications

  • Diploma of Collegial Studies (DEC) in a relevant field (IT Service management, computer engineering, or a similar field preferred) AND six (6) years of relevant experience
  • Undergraduate degree in a relevant field of study, preferably in Information Systems, Computer Engineering or Information Security, is considered an asset
  • Excellent English/French language skills, both oral and written
  • Proficiency with ITIL Service Management Framework
  • Technical (e.g., CCSP, CCNA, Microsoft Certified Professional, CompTIA Security, etc.) and/or Managerial Certifications (CGEIT, ITIL, PMP, etc.) an asset
  • Creative and innovative problemsolving and communication skills
  • Experience researching and evaluating a variety of IT products, services and practices
  • Expert understanding of relevant and emerging technologies and industry trends
  • Excellent leadership skills (communication, delegation, staff development, employee relations)
  • Ability to prioritize, multitask and work as part of a team with mínimal supervision
  • Strong technical and nontechnical communication skills: familiarity with presenting and explaining technical concepts to a variety of audiences
To view job description as outlined in the classification plan
click here
to the attention of Ms. Ann Watson, Director of the Human Resources Department,

by Friday February 9, 2024, by 4:00 p.m.
The masculine gender was used in this posting to facilitate the reading.

January 25, 2024

GESTIONNAIRE - OPÉRATIONS D'INFRASTRUCTURE ET CENTRE D'APPELS
Circulaire générale no M-16

Lieu de travail :
Services des technologies de l'information

Classification :5

Échelle salariale :72 911,00 $ à 97 212,00 $

Entrée en fonction :
Déterminée par la Commission

Supérieur immédiat Adjoint.e

Nature du travail


Sous l'autorité du adjoint.e de l'infrastructure informatique, le/la gestionnaire de l'infrastructure et du support technique est chargé(e) de la gestion de l'infrastructure informatique de l'entreprise, ainsi que de la supervision des opérations et du service d'assistance technique.


Le poste comprend la responsabilité de l'acquisition, de la mise en œuvre, de la maintenance, de l'optimisation et de la sécurité de l'infrastructure informatique, y compris le réseau de fibre optique, les télécommunications, l'infrastructure de serveur et de stockage, les réseaux câblés et sans fil, la téléphonie IP et le parc informatiques (par exemple, ordinateurs de bureau, tablettes, téléphones, IoT).

Le/La titulaire de ce poste est chargé(e) des responsabilités suivantes:

  • La gestion du cycle de vie des actifs, les relations avec les fournisseurs, la gestion de projet et le contrôle de la qualité.
  • La sécurité, l'intégrité et la haute disponibilité de l'infrastructure informatique.
  • Le/La titulaire de ce poste est chargé(e) des responsabilités suivantes
  • Le maintien des services aux utilisateurs, tels que le centre d'appels, la gestion des incidents et des problèmes
  • La participation à la str

  • Infrastructure Manager, It

    1 week ago

    Montreal, Quebec, Canada American Iron and Metal Full time

    Company DescriptionAmerican Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.Become part of team...

  • Manager, Critical Infrastructure Operations, NA

    1 week ago

    Montreal, Quebec, Canada Vantage Data Centers Full time

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and...

  • Cybersecurity Analyst, Infrastructure

    2 weeks ago

    Montreal, Quebec, Canada American Iron and Metal Full time

    Company DescriptionAmerican Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.Become part of team...

  • Manager, Electrical Infrastructure, NA

    1 week ago

    Montreal, Quebec, Canada Vantage Data Centers Full time

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and...

  • Director of IT Infrastructure

    1 week ago

    Montreal, Quebec, Canada Cofina Full time

    Under the leadership of the Vice-President, the Director of IT Infrastructure will have as his main mandate to ensure the smooth running of IT operations and infrastructures. In addition, he will ensure the evolution of infrastructure and contribute to the achievement of the organization's strategic objectives in terms of technology.Responsibilities...

  • Analyst - System and Infrastructure Operations

    1 week ago

    Montreal, Quebec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Advisor - System and Infrastructure Operations

    1 week ago

    Montreal, Quebec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Infrastructure and

    1 week ago

    Montreal, Quebec, Canada Portage CyberTech Full time

    Infrastructure and (AWS) Cloud Administrator Montreal, Canada POSITION OVERVIEWPortage CyberTech is dedicated to connecting people and organizations with trusted technological solutions and digital-first strategies. Our versatile portfolio enables governments and regulated industries to expedite their digital transformation initiatives securely, enhancing...

  • Data Center Infrastructure Manager

    1 week ago

    Montreal, Quebec, Canada Estruxture Data Centers Full time

    La version française suit la version anglaise **_We host the data. We provide the connections. We protect the information.eStruxture is more than a data center: it's THE largest Canadian data center platform. It's 15 locations across the country, over 760,000 square feet of space, over 130MV of power and access to over 1,400 network and cloud service...

  • Infrastructure Sme

    2 weeks ago

    Montreal, Quebec, Canada SII Technologies GmbH HR-Service Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec collaborateurs, une présence internationale dans 20 pays, et un chiffre d'affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à forte...

  • Senior Project Manager to conduct an assessment of IT infrastructure

    1 week ago

    Montreal, Quebec, Canada S I Systems Full time

    Senior Project Manager to conduct an assessment of IT infrastructure & staffing and develop a five-year strategic plan to support the merge of three public health agenciesOur valued healthcare client is looking for a Senior Project Manager to conduct an assessment of IT infrastructure & staffing and develop a five-year strategic planInitial 2.5-month...

  • Infrastructure Project Manager

    2 weeks ago

    Montreal, Quebec, Canada Bombardier Transportation GmbH Full time

    Press Tab to Move to Skip to Content Link Plant layout and Infrastructures project manager Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. Plan, execute and control...

  • Conseiller Spécialiste Infrastructure

    1 week ago

    Montreal, Quebec, Canada SII Technologies GmbH HR-Service Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec collaborateurs, une présence internationale dans 20 pays, et un chiffre d'affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à forte...

  • Infrastructure Communications Specialist

    1 week ago

    Montreal, Quebec, Canada SII Technologies GmbH HR-Service Full time

    Partenaire technologique des grandes entreprises depuis 1979, le Groupe SII est au cœur de l'économie de l'innovation avec collaborateurs, une présence internationale dans 20 pays, et un chiffre d'affaires supérieur à 520 millions de dollars canadiens. SII Canada, installée à Montréal et Toronto, a pour objectif d'apporter des solutions à forte...

  • Analyst - System and Infrastructure Operations

    1 week ago

    Montreal, Quebec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Analyst - System and Infrastructure Operations

    1 week ago

    Montreal, Quebec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Analyst - System and Infrastructure Operations

    2 weeks ago

    Montreal, Quebec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Manager, Business Management Operations

    2 weeks ago

    Montreal, Quebec, Canada Collage HR Full time

    Are you passionate about advancing sustainable transportation and reducing range anxiety for Electric Vehicle (EV) drivers? Join ReliON, a pioneering company on a mission to revolutionize the EV charging landscape. As a leader in Reliability-as-a-Service (RaaS), ReliON is dedicated to optimizing uptime for EV charging infrastructure by implementing...

  • Network and Infrastructure Administrator

    2 weeks ago

    Montreal, Quebec, Canada Glencore Full time

    Network and Infrastructure Administrator Job Location: La Fonderie Horne, Rouyn-Noranda, Quebec Job Type: Full-Time, Permanent About Glencore: Glencore is one of the world's largest diversified natural resources companies. It is also a major producer and marketer of over 60 commodities. Our operations encompass some 150 mining, metallurgical and oil...

  • Professional Services Manager

    2 weeks ago

    Montreal, Quebec, Canada Valsoft and Aspire Operating Group Full time

    We are hiring at Aspire Software for a Professional Services Manager to join our growing team in Canada This newly created role of Professional Services Manager will have responsibility for leading and managing a world-class Professional Services sales organization for one of our rapidly expanding portfolio of enterprise software companies in North...