Security Officer

1 week ago


Vancouver, British Columbia, Canada Pan Pacific Vancouver Full time

Qualification
:
OFA2 is a requirement for the position

***
KEY RESPONSIBILITIES
The key responsibilities of the Security Officer include but are not limited to:

  • Maintains professional internal/external guest service: smiles, creates eye contact and uses Associate/guest names
  • Walks through all guest floors and corridors and all World Trade Center floors and corridors, checks doors, elevators, lights, fire equipment, storage areas and stairwells
  • Notes all fire, security and safety problems during shift, takes corrective/preventive measures and informs the Rooms Division Manager of action taken
  • Administers First Aid to injured Associates in accordance with the Workers' Compensation Board Act.
  • Responds to all reported disturbance calls throughout the hotel and World Trade Center, providing notice of warning to those involved as required
  • Responds to all 4500 calls regarding undesirable persons and if necessary, removes undesirable persons from the Hotel
  • Protects Associates/guests of the Hotel from acts of obnoxious guests
  • Advises Rooms Division Manager of all activities by Associates that are inconsistent with Hotel policies
  • Ensures all security precautions are taken at special functions, banquets, parties, etc.
  • Checks all unattended cash drawers and maintains general surveillance when Hotel funds are at risk
  • Reports maintenance and housekeeping problems to department Managers
  • Maintains chronological log on all security functions performed during shift and completes incident reports as required
  • Performs Associate security spot checks as required; Ensures duties on task list are completed
  • Assists Rooms Division Manager and Team Leader in special investigations; Performs other related duties as required
  • Liaises with VPD or RCMP as required to gain or exchange information on special events such as protests, gang related activity, VIP visits etc.

This Person's Decision-Making Authority Includes:

  • Daytoday procedures and routines governing this function; Authority as assigned by the direct report.
  • Ultimate authority with respect to the transport decision of an injured Associate.
  • Ultimate authority with respect to the administration of first aid to an injured associate.
  • Authority to notify external emergency services where required.

Physical Demands
Physical aspects of the position include but are not limited to the following:

  • Frequent standing and walking throughout the shift.

COMPETENCY PROFILE

  • Support and uphold the company Vision, Purpose & Values; Ensures mínimal property loss or damage
  • Provides guests and employees with a safe and secure environment at all times; Contributes an energetic and positive attitude to the hotel atmosphere; Maintains professional business confidentiality as required
  • Maintains highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; Selfmotivated and able to complete responsibilities in a timely manner with little or no supervision.
  • Work hour shifts with little or no supervision
  • Maintains confidentiality of all sensitive work related information. "Zero tolerance for indiscretion."

SELECTION CRITERIA

Qualifications and Technical Experience

  • Valid Security license is required
  • Valid Level 2 or 3 Occupational First Aid Certificate
  • Advanced Security Training (AST)
years previous experience in security field is considered an asset

  • Knowledge of Criminal Code and municipal bylaws;
  • Able to demonstrate excellent Interpersonal skills, Conflict resolution skills and Observational skills
  • Possesses sound decisionmaking abilities; Research and investigative skills
  • Knowledge of Hotel security policies and procedures; Knowledge of Hotel functions; Knowledge of Hotel layout
  • Typing/Basic Computer skills (MS Word, Outlook)

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