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Manager/Senior Manager, Technical Account Management

3 months ago

Ottawa, Ontario, Canada OpenText Full time
Senior Manager, Professional Services -Bilingual French-Documentum/ECM

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.

As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Professional Services is searching for a dynamic and resourceful individual to join our Content Practice as a Senior Practice Manager.

The Senior Practice Manager has three primary areas of responsibility:
managing a team of direct reports; participating in presales opportunities and creating project estimates. This position focuses on Enterprise accounts with an emphasis on the OpenText Documentum and OpenText Content Suite product lines.

In this role, you will work closely with Professional Services Consultants and customers in the delivery of Open Text engagements, as well as with Account Executives, Solution Consultants and strategic partners throughout the sales and delivery cycles.

Managing, coaching, and mentoring a team of direct reports.

  • Growing your team's utilization results through staffing, scheduling, development planning and performance management.
  • Providing operational thought leadership by standardizing project delivery practices.
  • Demonstrating technical thought leadership on OpenText Documentum and/or OpenText Content Suite solutions.
  • Interacting with other OpenText departments, across various regions and time zones, to scope project effort, create estimates and respond to RFPs.
  • Delivering customer engagements with high quality. Project delivery activities relate to the functionality of OpenText products and may involve tasks such as analysis, configuration, and/or development.
  • Minimum of 8 years of experience in a professional services management role.
  • A solid technical grasp of a variety of OpenText Documentum and/or OpenText Content products.
  • Ability to confidently interact with both business and technical audiences.
  • Utilize analytical, technical, and problem-solving skills.
  • Experience managing a remote team of diversely skilled consultants.
  • Ability to converse, read, and write in French is desirable.

Location:
Virtual, Canada - Ottawa, Montreal

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These values will not only guide our everyday decisions but also influence our strategic direction and the way we work.

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