IT Service Delivery Manager

2 weeks ago


StrathroyCaradoc, Canada Catalent Full time

IT Service Delivery Manager - SAP

Position Summary:


Catalent is a global, high-growth, public company, and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide.

Your talents, ideas, and passion are essential to our mission:
to help people live better, healthier lives.

Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee.


As an
IT Service Delivery Manager - SAP, you will be responsible for assessing, planning, and delivering on Commercial and Finance requirements for the current and future SAP environment.

The
IT Service Delivery Manager - SAP is responsible for the SDLC management of business requirements in the ERP Enhancement process managing the programs through delivery by collaborating with IT and business stakeholders.


The Role:

  • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Troubleshooting technical issues, ensuring that service agreement is met and assisting with contract renewal.
  • Fixing any reliability issues by ensuring the fixes are completed and does not repeat again.
  • Ensuring correct resources are brought into technical issues as appropriate to expedite resolution.
  • Ensure critical tickets have a quick solution and preventive actions are worked upon.
  • Work with vendors, business partners and other support teams to prioritize, escalate as necessary, and resolve identified technical issues and problems. Leading the resolution of incidents and/or restoration of services by Third-Party Vendors
  • Escalation Management
  • Work with escalated situations from phone calls to ticket followup to resolution to preventive actions
  • Travel up to 15% (domestic and international)
  • Other duties as assigned
  • Minimum of Bachelor's degree with 4+ years of relevant experience required
  • Master's degree with 3+ years of relevant experience preferred
  • Relevant experience may include:
  • Background or exposure to the life sciences or other regulated industry
  • Background or exposure to ERP system implementation and/or operation


Primary
  • SAP/S4 ERP Implementation, Release Development, Problem Management, Supply Chain Operations, IT Validation.
  • Secondary
  • Microsoft Word, Excel, PowerPoint, Project, Access and Visio
  • Project/Program Management Experience


Others
  • Life Sciences domain skills, Wide knowledgeable of SOX, FDA cGMP/GLP and related regulations

Why You Should Join Catalent

  • Comprehensive Benefit Package (Health, Dental, Vision, & Life Insurance)
  • Group Retirement Savings Registered Pension Plan (RPP) with employer contributions
  • Paid Time Off Programs including vacation, banked time & personal time
  • Employee Reward & Recognition programs
  • Opportunities for professional and personal development & growth including tuition reimbursement

Catalent offers rewarding opportunities to further your career Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Catalent is committed to the health and safety of its employees, visitors and the customers and patients we serve.

As a result of the global pandemic, we have modified many of our recruitment and on-boarding processes to maintain everyone's safety.

The Human Resources teams will communicate all necessary safety processes and procedures throughout each stage.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.

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