Computer Operator

2 weeks ago


Boucherville, Quebec, Canada Rona Inc. Full time

Please note that:

  • Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
  • We require all our head office associates to be proficient in French, spoken and written.
At RONA, over 26,000 employees let their passion blossom every day.

Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores.

With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe's, Reno-Depot, and Dick's Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.


You've got the talent? We've got the tools Here, your work and ideas will contribute to building a flourishing organization.

Your voice will always be heard and valued.

You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you're looking to do what you love, we could be perfect for each other.

Our expectations

Your role

  • At least three years of experience as an IT operator
  • ITIL Foundation v3 or v
  • Experience monitoring schedulers
  • Experience with networking (Cisco CCNA certification an asset)
  • Experience with AS/400 systems (an asset)
  • Experience with one or more of the following monitoring tools: Servicenow, appworx, solarwinds, Splunk
  • Experience with Microsoft Office
  • Ability to adapt to change
  • Ability to plan, organize work, and manage priorities

The qualifications we are looking for

  • Understand and monitor the various production lines during shifts (evening, night, and weekends)
  • Monitoring the lines with the Appworx job scheduler and the AS/400 scheduler.
  • Perform Go-Lives as requested
  • Training on request to team members
  • Opens tickets with ServiceNow ITSM tool.
  • Perform sanity tests during maintenance and as requested.
  • Open a bridge during major incidents outside of office hours.
  • Ensure that logs are kept up to date when problems arise.
  • Monitor the alert console within ServiceNow.
  • Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
  • We require all our head office associates to be proficient in French, spoken and written.

By joining the RONA family, you'll enjoy many benefits, such as:

  • At least three years of experience as an IT operator
  • ITIL Foundation v3 or v
  • Experience monitoring schedulers
  • Experience with networking (Cisco CCNA certification an asset)
  • Experience with AS/400 systems (an asset)
  • Experience with one or more of the following monitoring tools: Servicenow, appworx, solarwinds, Splunk
  • Experience with Microsoft Office
  • Ability to adapt to change
  • Ability to plan, organize work, and manage priorities


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