IT Support Analyst IV

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Hours:

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Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview :

Building a World-Class, Diverse and Inclusive Technology Team

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

Technology Solutions is responsible for the development, implementation and support of trading and operational systems at TD Securities. We support these applications for Front Office, Operations, Middle Office, Market Risk, Credit Management and downstream systems in Enterprise Technology Solutions.
TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients in five key business areas: Investment Banking, Debt Capital Markets, Foreign Exchange, Institutional Equities and Private Equity. TD Securities is the wholesale banking arm of TD Bank Financial Group, one of Canada's largest financial institutions and a global leader in on-line financial services.

There's room to grow in all of it.

Job Description Summary:

This role is primarily responsible for providing RTB support for Banking Operations technology applications in a 24x7 follow the sun global support environment.

Role and Responsibilities

• Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
• Perform proactive application health checks to prevent potential failures
• Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
• Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
• Ensure problem resolutions are released in production on-time and with high quality.
• Ensure all changes to the Production Environment follow the TD Securities Change management process.
• Ensure change activities are performed on time, minimizing risk to the service/business environment
• Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
• Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
• Update knowledge-based articles on timely manner and conduct trainings across regions.
• Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
• Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide after- hours support if required

Job Requirements

Specific Requirements:

• Experience in Banking Operations technologies such as payments, reconciliation, settlements and confirmations. Familiar with Bottomlines GTExchange, SAG (Swift Alliance Gateways), SWP, Accurate Reconciliation from Fiserv
• Practical working experience in multi-tier applications support.
• Practical experience of support both Physical, and VMware environments
• Understanding of financial markets and products.
• Must have experience working with developers, business analysts, and infrastructure support teams.
• Experience in scripting, automation and process improvement
• Strong understanding of ITIL Incident Management, Problem Management and Change Management.
• Working experience with the technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java

Skills Category

• Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
• Knowledge of cloud technologies, including Azure
• Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
• Strong in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server
• Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
• Experience in messaging, middleware, Java application servers
• Computer science or Mathematics degree desired

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

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