Retail Customer Service Manager

2 weeks ago

Fort McMurray, Canada Forever timeless Full time

About us

Our work environment includes:

  • Modern office setting
  • Onthejob training

Responsibilities:

  • Manage a team of customer service representatives and ensure excellent customer service is provided
  • Develop and implement customer service policies and procedures
  • Handle escalated customer complaints and provide resolution
  • Monitor customer interactions to ensure quality standards are met
  • Train and coach customer service representatives to improve performance
  • Collaborate with other departments to resolve customer issues and improve overall customer experience
  • Maintain accurate records of customer interactions and transactions
  • Analyze customer feedback and data to identify areas for improvement

Experience:

  • Proven experience in a customer service management role
  • Strong leadership skills with the ability to motivate and inspire a team
  • Excellent communication skills, both written and verbal
  • Exceptional problemsolving and decisionmaking abilities
  • Proficient in using customer service software and CRM systems
  • Ability to analyze data and generate reports to track team performance
  • Strong organizational and time management skills
We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a difference in our customers' lives.

Note:
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

Salary:
From $17.00 per hour

Benefits:

  • Onsite parking
  • Store discount

Schedule:

  • Day shift
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Fort Mcmurray, AB T9H 2J9: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

Microsoft Office: 1 year (preferred)

  • Retail management: 1 year (preferred)

Language:

  • French (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Shift availability:

  • Day Shift (preferred)

Work Location:
In person

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