Learning Centre

1 week ago

Surrey, British Columbia, Canada Kwantlen Polytechnic University Full time

Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU's people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW: LEARNING CENTRE & SYSTEMS SUPPORT ASSISTANT

The Learning Centre & Systems Support Assistant is responsible for providing reception and administrative support, assist with tutor training and provide technical and instructional support for services and programs to the Learning Centres.

EDUCATION AND EXPERIENCE

  • Post-Secondary Diploma or Degree Required
  • A combination of experience and education will be considered
  • Minimum of (3) three years' experience in an administrative and educational technology support role in a post-secondary or educational industry environment

QUALIFICATIONS

  • Experience working as a tutor, or with tutoring programs as a trainer or administrative support.
  • Have a full command of the English language both written and oral.
  • Demonstrated ability to respond to inquiries and complaints and resolve issues in a timely and appropriate manner.
  • Successful experience working in a confidential environment.
  • Demonstrated ability to independently draft emails and correspondence of a routine nature based on knowledge of established styles and practices.
  • Demonstrated knowledge of Windows environment and Microsoft Office suite applications, including Word and Excel, email, BANNER, and web browsers.
  • Demonstrated ability to edit and create webforms, web pages, videos including captioning, thumbnails and uploads, and other online materials.
  • Experience in maintaining learning management systems and in developing e-portfolio, related web and learning platforms.
  • Demonstrated knowledge of web, desktop publishing, and graphic design applications.
  • Proven ability to communicate effectively and pleasantly with students, faculty, Kwantlen Polytechnic University staff, and with members of the community.
  • Excellent interpersonal, organization, planning, coordination, problem-solving and follow up skills.
  • Ability to meet and deal effectively with people of all ages and backgrounds in an information-exchanging situation.
  • Proven ability to work both independently and within a team.
  • Demonstrated advanced organizational skills, including the ability to set priorities, plan, coordinate and follow up appropriately.
  • Experience with office supply orders.
  • Experience with numerical and statistical analysis and the ability to work with and report data.
  • Proven aptitude for exacting and precise work, including compilation of statistics for reporting purposes.
  • Demonstrated ability to create and maintain tracking systems with a high level of expertise in Excel or equivalent program.
  • Proven ability to meet changing priorities, multi-task, work to deadlines and make responsible decisions while maintaining high levels of customer service.
  • Ability to establish priorities for work assigned or accepted on knowledge of policy and practices and/or understanding of the nature of the work of the Learning Centres.
  • Have a basic understanding of Learning Centre structure and programs.
  • Experience with preparing and organizing meetings.
  • Experience with special events planning.
  • Ability to occasionally travel to all campuses.
  • Proven ability to display initiative and responsibility

click for a more detailed job description

Salary Information

Annual salary increases are based on hours worked and anniversary dates

Please note: As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11:59pm on the internal closing date in order to be considered as an internal applicant. Internal applications received after the closing date will be considered as an external applicant.

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