Electronic File Analyst-3

2 weeks ago

Halifax, Nova Scotia, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

The Opportunity


As an integral part of Canadian Retirement Payroll team, the Electronic File Analyst is responsible for providing technical and analytical expertise to ensure the successful transmission and upload of electronic demographic and contribution data files on the Manulife administration system.

At the core, our strategy is to put the customer at the center of everything we do.

We directly support the Canadian Retirement Businesses and strive to deliver exceptional service with every interaction to enable our strategies through the delivery of a world class customer experience.


Responsibilities

  • Accurately and efficiently load demographic and contribution files and take immediate action on issues
  • Accurately and consistently handle all reports generated from file uploads. Review and investigate reports to provide error analysis and identify negative member impacts
  • Provide technical expertise on systems, file specifications, automatic file translators, file security protocols and manual/electronic updating procedures.
  • Manage workload efficiently to ensure service standards are consistently met with utmost attention to detail and accuracy
  • Liaise with clients, support, and internal partners teams on data, system, and file issues. Provide technical expertise in meetings with internal and external stakeholders
  • Analyze file data to ensure compatibility with file specification and client structure. Perform data manipulation to put client's data into proper file specifications.
  • Analyze data extracts and member history for client requests and investigations.
  • Consider downstream impacts of all file handling and ensure full compliance with required processes
  • Process transactions, including but not limited to Participant Census data, allocation of contributions, profit shares and deferral matches, and updating of new enrollments
  • Establish working knowledge of the policies, procedures, and quality control to process and approve various types of contributions, indicative data updates, new enrollments, loan repayments and funding methods
  • Responsible for the timely and accurate completion of all transactions in accordance with RPS service standards and timeframes including client specific service standards as outlined in Service Agreement
  • Ensure accurate and timely delivery of plan reporting requirements to client demonstrate a clear understanding of the data being reflected; must be detail oriented
  • Working knowledge of the effect of compensation on compliance tests provide Compliance Department information necessary to complete these items
  • Maintain client files according to department standards and update documentation as needed.

How will you create impact?


The Electronic File Analyst works within a very fast paced team where information integrity, effective problem-solving abilities, and responsiveness are critical to ensuring a positive service experience for the client while successfully controlling any financial or reputational risk to Manulife.


What motivates you?

  • You obsess about customers, listen, engage, and act for their benefit
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes
  • You thrive in teams and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for
Attributes

  • An aptitude for data analysis and reconciliation
  • Excellent time management and organizational skills
  • Ability to balance multiple competing priorities with quick turnaround times
  • Results oriented with an excellent level of accuracy and attention to detail
  • High level of technical proficiency
  • Ability to anticipate potential issues, procedural gaps, and servicing needs
  • Excellent interpersonal skills able to cultivate and maintain strong partnerships with both internal and external customers
  • Effective written and verbal communication skills

Qualifications:

  • University degree or comparable experience
  • Strong verbal and written communications skills
  • Experience with Excel; preferably related to review, loading and/or manipulation of large data files requiring deep analysis and problem solving
  • Selfstarter with great initiative, ability to learn quickly and auton

  • Electronic File Analyst

    2 weeks ago

    Halifax, Nova Scotia, Canada Manulife Full time

    Job Description The Opportunity As an integral part of Canadian Retirement Payroll team, the Electronic File Analyst is responsible for providing technical and analytical expertise to ensure the successful transmission and upload of electronic demographic and contribution data files on the Manulife administration system. At the core, our strategy...

  • Electronic file analyst

    2 weeks ago

    Halifax, Nova Scotia, Canada Société Financière Manuvie Full time

    Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos...

  • Electronic file analyst

    2 weeks ago

    Halifax, Nova Scotia, Canada Société Financière Manuvie Full time $40,800 - $68,000

    Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos...

  • Electronic Bench

    2 weeks ago

    Halifax, Nova Scotia, Canada MOBIA Technology Innovations Full time

    Halifax, Nova ScotiaMOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Application and Data Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed strategic...

  • Analyst - Counterparty Management

    2 weeks ago

    Halifax, Nova Scotia, Canada Citco Full time

    Analyst - Counterparty ManagementHalifax, CanadaAbout CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.About the Team &...

  • Clerk 3

    2 weeks ago

    Halifax, Nova Scotia, Canada Government of Nova Scotia Full time

    About Us The Workers' Compensation Appeals Tribunal is an independent tribunal which hears and decides appeals from final decisions of the Workers' Compensation Board (WCB). The Tribunal is governed by the Workers' Compensation Act of Nova Scotia and is the final level of appeal within the workers' compensation system. About Our Opportunity You...

  • Clerk 3

    2 weeks ago

    Halifax, Nova Scotia, Canada The Government of Nova Scotia Full time

    Competition # : 43232 Department: Public Prosecution ServiceLocation: HALIFAXType of Employment: PermanentUnion Status: NSGEU - NSPG Closing Date: ​27-Jun-24 ​ (Applications are accepted until 11:59 PM Atlantic Time)About UsThe Nova Scotia Public Prosecution Service (PPS) was established in 1990 as the first statutorily based independent prosecution...

  • Clerk 3

    2 weeks ago

    Halifax, Nova Scotia, Canada Government of Nova Scotia Full time

    About Us The Nova Scotia Public Prosecution Service (PPS) was established in 1990 as the first statutorily based independent prosecution service in Canada. The Public Prosecution Service is responsible for all prosecutions and appeals within the jurisdiction of the Attorney General. With the guiding mission of providing fair and equal treatment in the...

  • Electronics Engineering Tech D

    2 weeks ago

    Halifax, Nova Scotia, Canada Nova Scotia Health and IWK Health Full time

    Req ID: 178883Company: Nova Scotia HealthLocation: Central Zone, Halifax Infirmary Robie Street Entrance - QEIIDepartment: DI Administration Medical Imaging QE2Type of Employment: PermanentHourly FT (100% FTE) x 1 position(s)Status: NSGEU Support PositionPosting Closing Date: 22-May-24Nova Scotia Health is the largest provider of health services in Nova...

  • Electronics Engineering Tech d

    4 weeks ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    ​Req ID: 178883 Company: Nova Scotia Health Location: Central Zone, Halifax Infirmary Robie Street Entrance - QEII Department: DI Administration Medical Imaging QE2 Type of Employment: PermanentHourly FT (100% FTE) x 1 position(s) Status: NSGEUSupport Position Posting Closing Date: 2-May-24 Nova Scotia Health is the largest provider of health services...

  • Electronics Engineering Tech d

    1 month ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    ​Req ID: 178883 Company: Nova Scotia Health Location: Central Zone, Halifax Infirmary Robie Street Entrance - QEII Department: DI Administration Medical Imaging QE2 Type of Employment: PermanentHourly FT (100% FTE) x 1 position(s) Status: NSGEUSupport Position Posting Closing Date: 2-May-24 Nova Scotia Health is the largest provider of health services...

  • Electronics Engineering Tech d

    1 month ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    ​Req ID: 178883 Company: Nova Scotia Health Location: Central Zone, Halifax Infirmary Robie Street Entrance - QEII Department: DI Administration Medical Imaging QE2 Type of Employment: PermanentHourly FT (100% FTE) x 1 position(s) Status: NSGEUSupport Position Posting Closing Date: 22-May-24 Nova Scotia Health is the largest provider of health services...

  • Secretary 3

    2 weeks ago

    Halifax, Nova Scotia, Canada The Government of Nova Scotia Full time

    Competition # : 43048 Department: Human Rights CommissionLocation: HALIFAXType of Employment: PermanentUnion Status: Exclusion - Non Union - NSPG Closing Date: 11-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time)About Us The Nova Scotia Human Rights Commission has a unique role within Nova Scotia. It is an independent government agency...

  • Complaint and Assessment Analyst

    2 weeks ago

    Halifax, Nova Scotia, Canada Province of Nova Scotia Full time

    Department:Office of the OmbudsmanLocation:HALIFAXType of Employment:TermUnion Status:Exclusion - Non Union - NSPGClosing Date:5/22/2023 (Applications are accepted until 11:59 PM Atlantic Time)About Us:The Office of the Ombudsman addresses complaints involving provincial or municipal government departments, agencies, boards and commissions.The Ombudsman...

  • Inventory Analyst

    1 month ago

    Halifax, Nova Scotia, Canada Eastlink Full time

    Inventory Analyst Halifax, NS, Canada Req #2505 Wednesday, May 15, Office location: Young Tower, 3060 Young Street in Halifax, NS Hybrid: Working a minimum of 3 days per week in the office Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative...

  • Inventory Analyst

    4 weeks ago

    Halifax, Nova Scotia, Canada Eastlink Full time

    Inventory Analyst Halifax, NS, Canada Req #2505 Wednesday, May 15, Office location: Young Tower, 3060 Young Street in Halifax, NS Hybrid: Working a minimum of 3 days per week in the office Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative...

  • Secretary 3

    2 weeks ago

    Halifax, Nova Scotia, Canada Province of Nova Scotia Full time

    Department:Human Rights CommissionLocation:HALIFAXType of Employment:PermanentUnion Status:Exclusion - Non Union - NSPGClosing Date:11-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time)About Us:The Nova Scotia Human Rights Commission has a unique role within Nova Scotia. It is an independent government agency currently with two key areas of...

  • Project Analyst

    2 weeks ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Req ID: 181315 Company: Nova Scotia Health Location: Central Zone, Halifax Infirmary Robie Street Entrance - QEII Department: QERD Sr Dir QEII RedevelopmentProject Tm Type of Employment: Temporary Hourly FT long-assignment (100% FTE) x 1 position(s) Status: Management/Non Union Position Posting Closing Date: 6-Jun-24 Nova Scotia Health is the largest...

  • Project Analyst

    1 month ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Req ID: 181315 Company: Nova Scotia Health Location: Central Zone, Halifax Infirmary Robie Street Entrance - QEII Department: QERD Sr Dir QEII RedevelopmentProject Tm Type of Employment: Temporary Hourly FT long-assignment (100% FTE) x 1 position(s) Status: Management/Non Union Position Posting Closing Date: 6-Jun-24 Nova Scotia Health is the largest...

  • Project Analyst

    4 weeks ago

    Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

    Req ID: 181315 Company: Nova Scotia Health Location: Central Zone, Halifax Infirmary Robie Street Entrance - QEII Department: QERD Sr Dir QEII RedevelopmentProject Tm Type of Employment: Temporary Hourly FT long-assignment (100% FTE) x 1 position(s) Status: Management/Non Union Position Posting Closing Date: 6-Jun-24 Nova Scotia Health is the largest...