Manager, Hotel Front Desk

2 weeks ago


Port Alberni, British Columbia, Canada Alberni Inn Ltd. Full time

Education:
Secondary (high) school graduation certificate

  • Experience: 7 months to less than 1 year

Tasks:

  • Develop and implement policies and procedures for daily operations
  • Supervise staff
  • Conduct performance reviews
  • Conduct training sessions
  • Negotiate with clients for the use of facilities
  • Perform front desk duties
  • Prepare marketing plans
  • Implement marketing activities
  • Arrange for and oversee maintenance activities
  • Enforce policies and procedures
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Develop and implement business plans
  • Establish work schedules
  • Organize and maintain inventory

Supervision:

  • 34 people

Computer and technology knowledge:

  • MS Word
  • Central reservation system (CRS)
  • MS Excel
  • MS Office
  • MS Outlook
  • MS Windows

Transportation/travel information:

  • Valid driver's licence

Work conditions and physical capabilities:

  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Combination of sitting, standing, walking

Personal suitability:

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

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