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Rcmp Detachment Services Assistant
3 months ago
Town of Qualicum Beach:
RCMP Detachment Services Assistant - Front Counter):
Permanent, Full Time
The Town of Qualicum Beach is in search of a dynamic and motivated individual for the permanent full-time position of Detachment Services Assistant (Front Counter) working out of the Oceanside RCMP office.
The Detachment Services Assistant role reports to the Detachment Services Supervisor and provides support services to police officers, and Detachment employees, as well as the provision of information and services to the general public.
The duties of this position have a significant confidential component and the incumbent is required to exercise tact, judgment and discretion.
Duties include:
- Assist the public by telephone and/or inperson by responding to inquiries and receiving, documenting and creating operational police files.
- Complete and process appropriate forms such as incident reports, motor vehicle documents, Police Certificates, foreign pension forms, etc., using a variety of records management and digital systems.
- Receive and initiate found property reports as necessary ensuring Exhibit control compliance in support of detachment processes.
- Maintain radio communication using standard operating radio procedures, as necessary.
- Monitor and maintain assigned Records Management System queues in support of the detachment Records department, as necessary.
- Coordinate all monthly highvolume false alarm occurrence files.
- Provide financial support services, such as the collection and recording of monies received, verifying supplier invoices, and preparing invoices
- Deliver a broad range of administrative and clerical support services, such as: receive, sort, file and distribute mail; arrange courier services; compose internal and external correspondence.
- Participates in committees (e.g. Health and Safety) and meetings, and record activities/take minutes.
- Coordinate and arrange for the repair and maintenance of the detachment's property and assets (e.g. office equipment, vehicle fleet, etc.)
- Takes fingerprints for noncriminal purposes.
- Performs related duties as assigned.
Required qualifications, skills and abilities include:
- Completion of Grade 12 or equivalent.
- A minimum of 3 years' recent experience (within the last 8 years) performing administrative support work preferably at a police detachment.
- Familiarity with RCMP policies and procedures, the Criminal Code of Canada, Federal, Provincial and Municipal statutes and bylaws.
- Knowledge of policies and procedures pertaining to records management, including security of information.
- Exceptional customer service skills and ability to deal courteously, firmly, tactfully, and diplomatically with the public, and to relay emergency situations to the appropriate contacts.
- Ability to establish and maintain effective working relationships with a wide variety of internal and external contacts and work with little or no supervision on assigned projects/assignments.
- Excellent written and verbal communication skills, strong interpersonal skills
- Excellent time management and organizational skills with ability to consistently deliver work of a high degree of accuracy, quality, and attention to detail.
- Valid Class 5 BC Driver's License and clean Driver's Abstract.
- A_n equivalent combination of education, experience, and knowledge may be considered if deemed acceptable by the Employer._
The terms and conditions of employment are covered by the CUPE Local 401 Collective Agreement. The rate of pay will be $34.23/hr ($34.92/hr effective July 1, Successful applicants will be expected to work 40 hours/week, Monday to Friday, as outlined in the current Collective Agreement.
Human Resources
Primrose Street, P.O. Box 130
Qualicum Beach, BC V9K 1S7
_We thank all applicants for their interest; however, only those selected for an interview will be contacted._
Education :
Other trades certificate or diploma
Experience : 3 years to less than 5 years
