ServiceNow Business Process Consultant
1 week ago
Date:
Jun 06, 2024 Location : Montréal (QC)
Join us as a Business Process Consultant to add value to each of the ServiceNow product integrations for our clients.
The ideal candidate has the following skills and abilities:
- Proficiency in process analysis and workflow design in a user context.
- Experience as a business analyst or business process consultant (5+ years) in a software package environment (ServiceNow, Salesforce, SAP, Workday or other).
- Good understanding of user needs.
- Experience in writing user stories and documenting development efforts.
- Excellent oral and written communication skills (fluent French / English minimally functional).
- A culture of learning, as updating knowledge and obtaining ServiceNow certifications is essential.
- Leadership, able to guide clients and contribute to multiple projects at once.
- Analytical and detail oriented.
- Client satisfaction and problem-solving orientation.
- Interested in business development and collaboration with presales.
- Knowledge of Agile/Scrum practice (asset).
Education and certifications:
o University degree in Information Technology or equivalent.
o Any ServiceNow certification (CSA, CIS) will be considered an asset. As a ServiceNow Business Process
Consultant, the role and responsibilities include:
- Participate in the design, deployment and integration of ServiceNow products for our clients.
- Contribute to project planning and delivery methodology definition.
- Design and lead client demonstrations and workshops.
- Recommend solutions for implementation or integration projects between ServiceNow and other existing systems.
- Collaborate with ServiceNow and extended project teams to meet client business objectives.
- Gather and analyze client business needs.
- Define business processes and process improvement areas.
- Create high quality written deliverables.
- Assist in backlog prioritization and test plan definition.
- Participate in application review, testing and quality control activities.
- Design and conduct training and knowledge transfer sessions.
- Ensure the quality and adequacy of the proposed solutions with the clients' business needs
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