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Associate 911, Seasonal
1 week ago
Req Id:418457**Our team is advancing how Canadians connect with each other and the world, and developing breakthrough technology plays a vital role in making our purpose a reality. Contribute your experiences, talents and perspectives as we develop innovative digital solutions and best-in-class networks together. We know you'll feel a sense of meaningful connection and belonging within our team. Then, with our commitment to environmental, social and governance initiatives, you can feel good about your greater impact - helping people as they connect, work, learn and play.
Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You'll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.
Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services - ensuring that our customers can stay entertained and connected anytime, anywhere.
Description:
Job Location Address:930 rue d'Aiguillon, Québec (QC)
Job Status:
Seasonal
Name and description of the hiring team:
9-1-1 Emergency Service
Provide 9-1-1 Emergency Service for the population of Quebec and Ontario. Safeguard and ensure that accurate records are maintained and are easily accessible to emergency services. Deal with municipalities, service providers and response centers.
Job Duties / Accountabilities:
- Analyze and correct the 911 database to maintain accurate and accessible information to all customers and competitors
- Configure the data to ensure proper 911 call routing including management of lists of compositions used by 911 dispatchers
- Coordinate activities with internal and external customers in order to ensure adherence to timelines, using various sources / systems
- Provide support and answer queries from various stakeholders
- Execute various tests cases prior to and following new system version implementation and submit improvements
- Charge service providers and response centers, which include contract renewals
- Develop, write and validate the working procedures used to train new employees and to ensure proper tasks execution
Essential Qualifications / Competencies:
- Bilingual is required because in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- Intermediate knowledge of MS Office Outlook and Word and base knowledge of Excel
- Ability to work in a computerized environment in constant evolution
- Strong verbal and written communication skills (French and English)
- Ability to work in a computerized environment in constant evolution
- Flexibility and ability to resolve exceptions
- Strong ability in decision taking
- High capacity for learning, autonomy and selftaught
- Have a very good sense of organization and be multitasking
Preferred Qualifications / Competencies:
- Knowledge of the 911 systems
- Strong interpersonal skills for team work
- Customer oriented
- Open to change and proactive
Working Conditions:
- Teleworking and 2 to 4 times per month at the office
- Training at the office
- Availability from Monday to Friday 8:00 am to 5:00 pm during summer
- Availability to work some Holidays on rotation
Additional Information:
Position Type:
Union
Job Status:
Temporary - Full time
Job Location:
Canada : Quebec : Quebec City
Work Arrangement:
Remote
Application Deadline: 06/17/2024
We know that taking care of our team members is at the heart of a healthy, positive and thriving workplace.
As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well-being and the well-being of your family too.
As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs.
Plus, as a Bell team member, you'll enjoy a 35% discount on our services and have access to exclusive offers from our partners.
We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team.
Created:
Canada, QC, Quebec City
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