Coordinator - Patient Transport - Regular Part-time

1 week ago

Toronto, Ontario, Canada Sunnybrook Health Sciences Centre Full time

We currently have a
Regular Part-time (0.2 FTE) opportunity for a
Coordinator
on the Patient Transport
department at Sunnybrook
campus.**
Hours of Work:Weekdays**: Days, Evenings, Nights; 8 hrs; As per schedule.


Alternating Weekends:
Days, Evenings, Nights; 8 hrs; As per schedule,

On Call & Statutory Required

Summary of Duties:

Under the direction of the Patient Transport Supervisor, the Coordinator is responsible for coordinating the activity of the Porters.

The Coordinator provides leadership and direction for the patient transportation staff and assists in ensuring compliance with all policies and procedures relating to the department.


Specific tasks include:

  • Documents & dispatches all incoming calls as applicable
  • Assigns work, modifies existing schedules to respond to emerging needs and relative priorities; prioritizes assignments during peak demand periods and emergencies; integrates last minute requests for service with prescheduled activities
  • Actively promotes a strong customer service culture to all team members
  • Monitors service quality, investigates patient, visitor, & staff incidents and recommends corrective action as directed
  • Participates in the selection process of new departmental staff as required
  • Counsels and course corrects staff as necessary to ensure departmental performance standards and objectives are met consistently; recognizes staff achievement
  • Directs staff as in prioritizing work assignments while encouraging them in responding quickly and courteously
  • Experience working in teams with a shared purpose in collaborating with partners to enhance the patient experience.
  • Other duties as assigned

Qualifications/Skills:

  • Secondary School Graduation Diploma required
  • Experience in investigating and solving complaints and service disruptions
  • Recent related patient transport dispatcher/porter experience strongly preferred
  • Computer literate (MS Office); also good keyboarding and data entry skills.
  • Previous experience with an electronic transporttracking system and related electronic communication systems is an important asset.
  • Experienced in the collection and analyzation of performance data
  • Demonstrated strong customer focus; excellent interpersonal and problem solving skills and experience building business relationships
  • Demonstrated strong attention to detail required, while multitasking in a fast paced environment.
  • Excellent communication skills (presentation, interpersonal, verbal, and written) with the goal of influencing outcomes.
Human Resources

Sunnybrook Health Sciences Centre


Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.


Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.


Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series);
AND have received the final dose of the COVID-19 vaccine at least 14 days ago.

Medical exemptions or any other kind of requested exemption based upon the Hospital's obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

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