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On Train Service Attendant

3 months ago

Ottawa, Ontario, Canada Via Rail Canada Full time

  • Reference Number:
SSA_OTTW_2023

Status:
Permanent - Full time

Job Category:
Customer Service

City:

OTTAWA

Province:
Ontario

Annual Salary / Hourly Rate:
26.28

Number of positions to be filled:
12

Application Deadline:

Description:


VIA Rail is looking for on board senior service attendants to attend to the needs of our passengers travelling from Ottawa.

In this position, you will play a leading role, ensuring that each passenger feels welcome and will look forward to repeating the unique experience that sets VIA Rail apart.

Your professionalism, team spirit and interpersonal skills will be called upon in all kinds of circumstances, as each trip is unique.

If you speak both English and French, are passionate about working with the public and want to make a career in the customer service industry, then this is the job for you

Working on board our trains is much more than just a full-time job—it's a lifestyle in which you are constantly in motion and interacting with people from all walks of life.


RESPONSIBILITIES

  • Provide outstanding professional service to all passengers
  • Accompany our passengers on their travels and assist them with their baggage
  • Ensure safety and well being on board
  • Sell and serve meals and beverages, including meat and alcohol
  • Ensure that work areas and restrooms are kept clean
  • Pay attention to the small stuff throughout each trip

SCHEDULE

  • Variable, oncall schedules, including weekends and holidays (bonuses for statutory holidays)
  • Travel away from home on each trip (one to three days)
  • Accommodation and meals provided on long haul trips

ADVANTAGES

  • Competitive hourly rate of $26.2
  • Generous compensation and benefits program
  • Training with full pay
  • A close knit team of co workers
  • An environment that fosters employee health and well being
  • A wide range of health and wellness benefits for employees and their families, including unlimited telemedicine service
  • An employer that believes in equity and provides opportunities for career advancement
  • The chance to be part of a sustainable transportation service connecting Canadian communities

Requirements:
You are well suited for this position if you have:

  • The skill to communicate with a smile and speak both English and French
  • A high school diploma
  • At least one year of customer service experience
  • The physical ability to repetitively handle loads of up to 23 kg (50 lb.) (which is easily doable for workers of any gender with the right technique)
Training starts April 10th, 2023
Come work with a passionate and collaborative team in a unique industry

Condition of Employment:

  • VIA Rail is committed to protecting the health and providing a safe environment for its employees and customers. VIA Rail has currently suspended its vaccination policy which requires that all members of its staff be fully vaccinated against COVID19 and provide proof as a condition of employment. Please note, that if the policy is reinstated in the future, employees will be required to comply.

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