IT Help Desk Representative

1 week ago


Laval, Quebec, Canada Sonepar Canada Full time


Sonepar Canada is a leading company in B2B distribution of electrical, industrial, and security products, being part of the Sonepar Group. In Canada, they have a strong presence with 100+ locations in 8 provinces.

What's in it for you? If you join Sonepar, you'll be part of a market leader with a rich 40-year history. Here are some perks:

  • You'll work for the world's No. 1 private distributor of electrical products.
  • An opportunity to be part of the thriving electrical industry.
  • Largest inventory to support customers and meet sales commitments.
  • Career development opportunities in various commercial departments.

Position Scope:

Sonepar IT Help Desk associates provide quality IT support through phone, email, virtual meetings, and after-hours mobile support. 80% of the work is in the office from Monday to Friday with 1 day working remotely per month.


The service includes:
  • Initial request handling via phone or email.
  • Troubleshooting hardware, software, internal ERP/WMS, and network issues.
  • Excellent problem-solving, communication, and interpersonal skills required.
  • Technical understanding of supported technology.

Responsibilities:
  • Provide software/technical support to customers.
  • Troubleshoot technical issues customers face.
  • Thoroughly document real-time actions and existing procedures related to support area.
  • Rotation for after-hours support provided.

Requirements:
  • 1-3+ years of IT support experience.
  • Customer service experience.
  • Bilingual in French/English.
  • Knowledge of Windows 10 and Office 365 suite.
  • Basic Active Directory knowledge.
  • Experience with ticketing system is a plus.

Benefits:
  • Competitive salary and comprehensive benefits package.
  • Benefit options include medical, dental, vision, and more.
  • Employee assistance program and career development.
  • Life insurance and disability coverage provided.

At Sonepar, sustainability and diversity are key values. They are committed to a more sustainable future and have received recognition for their diversity initiatives. Sonepar is an equal opportunity employer, encouraging applications from all candidates.

If you're ready to kickstart a new career and enjoy employee benefits, apply online now Sonepar appreciates your interest; only selected candidates will be contacted.



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