Practice Manager

2 weeks ago

Mill Bay, Canada VetStrategy Full time
Mill Bay Veterinary Hospital is located in Mill Bay on Vancouver Island. It is a quiet seaside community overlooking the beautiful Saanich inlet.

We are a small animal, full service hospital with an experienced support team.

We have been part of this community for over 30 years, serving generations of fellow pet owners and animal lovers.


Located just off the Trans-Canada Highway, our hospital is easily accessible and is surrounded by shops, restaurants, schools and other amenities.

Mill Bay has a population of approximately 3,000 people and is the perfect place for those who enjoy a small-town way of life.

Adventure seekers and nature enthusiasts too will always have plenty of outdoor activities, parks, trails and beaches to enjoy here on the Island.


About The Role

  • Oversee smooth and efficient operations of the clinics
  • Recruit, train, and motivate staff
  • Handle HR issues when they arise, and escalate to the Operations Director if needed
  • Work with the Operations Director to create and execute the vision for the clinics
  • Help grow the clinics in both revenue and new clientele
  • Create action plans for the clinic and staff to maximize success
  • Prepare regular reports on a weekly basis
  • Previous experience as an outlet manager, preferably in the veterinary, retail, or healthcare industry(but not required)
  • Exceptional people skills and proven leadership skills are a must
  • Experience with shifts, and drafting/managing schedules
  • Good management and leadership skills with the ability to set priorities, delegate, motivate and develop the hospital and team to become top performers in the community
  • You must be a client service professional, who puts the client first at all times
  • An experienced people manager, who has hired, trained and held people accountable for their performance
  • Developed emotional intelligence to be able to contain emotional situations around the clinic
  • Solid communication skills, both when dealing with clients and interpersonal relationships
  • Collaboration skills demonstrating a strong desire to build rapport and solid relationships with team members, clients and the community
  • Financial skills to understand the needs of the business and the importance of growing revenues and controlling expenses
  • Passion for what you do every day Enthusiasm, energy and a positive attitude are a must
  • The Clinic managers are the gatekeepers of the clinic and they will be fully supported by the Operations Director, with access to different resources, including continuous training and development to support and ensure their success in managing the clinic.

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