Service Desk Lead Hand

2 weeks ago


Barrie, Ontario, Canada City of Barrie Full time

Pos

ted:

***
Monday, June 5, 2023

Job Number:

***
PC

-23-30

Job Type:

***
Permanent

Full-time, Union

Position Closing Date:

***
Monday, June 26, 2023

Choose Barrie


The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.


Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests.

We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.


Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers.

Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose.

It is a career you can take pride in knowing that every day you make a positive impact on an entire community.

We are one team, with one goal and we all work together to continue making our community great.

The Opportunity

Our Culture and Qualifications of the Job

Corporate Culture

  • Your workplace values align with our corporate values of
    _Strive, Share and Care_ and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community

Education (degree/diploma/certifications)

  • Three (3) year College Diploma in Computer Information Systems or related discipline

Experience

  • Five (5) years of experience performing duties related to the above mentioned major responsibilities.
  • Demonstrated experience in providing technical support.

Knowledge/Skill/Ability
***- General knowledge of the following principles and standards: IT Service Management, IT Asset Management, ITIL

  • Demonstrated Ability to:
- troubleshoot technical issues that may include PC's, Printers, Meeting/Presentation equipment and software, and/or mobile devices.
- commit to continuous learning and professional development.

  • Advanced skills include: Customer Service; Technical; Troubleshooting; Verbal Communication; Written Communication
  • Advanced computer literacy using the following systems and software: Microsoft Windows Operating Systems, Drivers and update tools, Microsoft Office 365 including PowerPoint and Visio, IT Service Management tools, Azure AD, Microsoft Endpoint Manager/Intune, web browsers and search engines.
  • Availability, as assigned, to assist with afterhours questions, concerns, or emergencies; to attend evening/weekend meetings or special events; or to work outside of designated normal hours per week

Conditions of Employment

  • Satisfactory Criminal Record Check* _Please note that this is a requirement of the position for any _new_ employees to the City of Barrie in accordance with the _
    _Police Record Check Procedure__. Existing employees will be grandparented from this requirement._

Other Important Information

Location:
City Hall, 70 Collier Street, Barrie, Ontario
- _Please note the City has launched a _
_Hybrid Work Program Procedure__ that may allow a hybrid work arrangement for employees who meet the eligibility requirements._

Hours:
The normal hours of work are 35 hours per week in accordance with the Collective Agreement.

Wage:
This position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2023 pay range:

- _

Pay Level:
_ Level 9

- _

Yearly Salary:
_ $76,130.60 to $91,163.80 per year
- _

Hourly Pay Rate:
_ $41.83 to $50.09 per hour

Benefits:

This position includes a comprehensive union benefit plan, including but not limited to extended health and dental coverage, life and accident insurance, paid vacation and sick days, short/long term disability plans, OMERS pension plan, discounted rate for City Fitness Memberships and much more.

Don't meet the credentials as outlined but have years of directly related experience? Please see the City's

  • Position Equivalency Code: D
  • We thank all applicants and advise that only those selected for an interview will be contacted._


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