Assisted Living Manager

6 days ago

Brockville, Ontario, Canada Chartwell Retirement Residences Full time
Chartwell Wedgewood Retirement Residence
15 Market Street East, Brockville, Ontario K6V 0A- Full-Time

  • Ref:
  • April 26, 2023

At Chartwell, we're all about Making People's Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.


The Assisted Living Department provides residents with physical and cognitive limitations with a safe and secure living environment catering to their unique needs.

The hallmark of Chartwell's Assisted Living Program is to provide highly individualized care that allows residents to experience the exceptional service provided in Chartwell Retirement Residences.


The Assisted Living Manager is a professional nurse who partners with residents, their family members and all members of the Assisted Living Team to deliver programs and services that ensure residents enjoy a lifestyle and quality of life that exceeds their expectations.

This role is "people intensive" with a substantial component of the job involving residents, their family members and team interaction.


The Assisted Living Manager will work collaboratively with the Health & Wellness Manager in planning, leading and managing all aspects of the Assisted Living Department including directing the Assisted Living team members and executing the Assisted Living Program according to Chartwell policies and procedures.


The responsibilities include but are not limited to:

  • Ensures residents receive the appropriate level of care to meet their needs.
  • Acts as the contact person for the resident and their family members and responds to concerns.
  • Completes required paperwork for resident admissions and discharges, as well as, ongoing documentation.
  • Effectively uses the nursing process of assessing, planning, implementing and evaluating to provide high quality and highly individualized care to the residents.
  • Ensures the resident and/or their family members are involved (where appropriate) in decisions affecting their care.
  • Establishes priorities based on individual resident's needs, scheduled activities and adjusts these priorities and activities to manage unanticipated events.
  • Coordinates and leads resident meetings, family care conferences and other related meetings.
  • Participates as a handson member of the work team and provides support to the other members of the team.
  • Participates in hiring, termination and training of staff who work directly with residents.
  • Works with, monitors and supervises the members of the care team.
  • Consults with and delegates appropriate activities to the Guest Attendants and Nurses ensuring adequate levels of resident care and supervision.
  • Monitors the activities of Nurses and Guest Attendants with respect to the direct care provided to residents.
  • Supports the onboarding and initial training of Guest Attendants and Nurses.
  • Provides on going education and training to team members, including a focus on the "caring with you" philosophy.
  • Participates in scheduling and assignment of team members.
  • Communicates with family members, physicians and outside community health care agencies.
  • Participates in community outreach.
  • Develops trusted partnerships with external care providers and care influencers.
  • Adheres to current legislative requirements, as well as, the approved policies and procedures of Chartwell Retirement Residences with respect to nursing care, and as the department manager, ensures all team members are also adhering.
  • Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations.
  • Maintains confidentiality of resident's personal information.
  • Ensures adherence to operational budget, including monitoring of labour and overtime.
  • Collaborates with the Health & Wellness Manager in the purchase of supplies and equipment.
  • Assumes responsibility for the safe administration and storage of medication. Delegates responsibility where appropriate.
  • Ensures the integrity, accuracy and timely completion of resident records, maintaining resident privacy.
  • Ensures a safe environment for the resident and/or their family members.
  • Refers, reports and records pertinent information related to the resident's care to other care team members.
  • Coordinates and/or carries out the action plan related to the prescribed care plan.
  • Collaborates with the Health & Wellness Manager to ensure biannual assessments are completed and in compliance with Chartwell's Assisted Living model and regulatory standards.
  • Communicates effectively with physicians, pharmacy and other professional care providers.
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