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Patient Care Coordinator

4 months ago

Toronto, Ontario, Canada Skin Technique Full time

What we are about:

MSP is a group of Canada's leading Medical Aesthetics clinics with the goal of providing world-class client experiences.

We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach.


Our MSP core values are:
RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY


As a Leading Toronto Medical Aesthetic Centre, At SpaMedica we pride ourselves on offering our dedicated clients a five-star luxury experience and care.

As part of the MedSpa Partners Inc. family, we offer the same dedication to our team member's career development, advancement, and satisfaction.

What you are about:

You are a highly motivated individual who is
dynamic, has a
passion for people and the industry.

The Patient Experience member has an
uplifting attitude, a strong sense of self and is always looking to
develop and grow both personally and professionally.

You have a deep
caring and composed attitude that reflects in your work. You are obsessed with
service excellence.

If this description illustrates who you are, check out the hard and soft skills below, and let us know if you want to explore this opportunity.


Do you have what it takes?

  • Previous reception, front of house or concierge experience (required)
  • Previous experience in the Medical Aesthetic Industry is a bonus.
  • Proficiency in Windows Office and patient management software
  • Retail Experience (beneficial)
  • Outstanding communication and client rapport (required)
  • Possess a professional demeanor, polished and poised in appearance
  • Strong Administrative skills
  • Outgoing and welcoming persona
-
Responsibilities:

  • Provide fivestar holistic, ethical, and integral care to our dedicated patients, be the welcoming face of the clinic.
  • Manage the patient registration process, loyalty programs, and Patient management system.
  • Billing and Invoice management.
  • Maintain patient flow and room management.
  • Goods inwards and delivery.
  • Effect the use of a variety of communication platforms and software.
  • Work effectively both independently and in teams.
  • Maintain patient privacy and confidentiality.

What you can expect from us:
MedSpa Partners is committed to offering a family-focused environment based on equality and respect.

More specifically, we respect our Team Member's point of differentiation, need for development and we respect each individual voice in the company.

We believe that the most successful businesses are those that have a natural, not forced, "people first" culture and in turn, we place value on Team Member learning, career path development, and inclusiveness.

As a primary focus in our selection process, we place a high value on attitude and self-awareness to ensure that our team is aligned and well suited to not only be a part of, but further assist in living out our family focused culture.

We offer competitive rates and industry incentives.

Job Types:
Full-time, Permanent

Salary:
From $22.00 per hour

Benefits:

  • Extended health care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (required)

Work Location:
In person