Director, Governance, Compliance and Performance Management

2 weeks ago

Old Toronto, Ontario, Canada BGIS Full time
Job Description:

ABOUT US

BGIS is a prominent provider of customized facility management and real estate services. With a team of over 10,000 professionals worldwide, we focus on driving innovation through our services. We actively seek new opportunities to enhance our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in various regions. For further information, visit the BGIS website.

OUR CULTURE

At BGIS, our culture is built on three foundational pillars:
- **Culture of Care:** We deeply care for each other, our clients, partners, and the communities we serve.
- **High Performing Teams:** We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
- **Unwavering Commitment to Sustainability:** We conduct every action with a focus on preserving our earth.

SUMMARY

The Director, Governance, Compliance and Performance Management oversees the management and governance of the BGIS Contract, which includes Audit, Quality, and Performance. This role is responsible for managing the overall contract, including performance, change of scope, and approval activities; acting as the primary interface between the client and BGIS to provide relevant client feedback and support changes, governance, and resolve service issues. The role involves coordinating key Subject Matter Experts (SMEs) in all functional areas, providing guidance on practices, processes, and managing potential risks.

**Opportunities for Development**

At BGIS, we are dedicated to the development of our people, offering them opportunities to learn and grow into various roles. Success in this role provides Team Members the chance to explore different roles, including:
- On Account Operational roles
- Facility Management Office roles
- Project Management roles to lead and execute projects

KEY DUTIES & RESPONSIBILITIES

**Safety Ownership and Regulatory Compliance**
Comply with all internal and external requirements, including environmental, health and safety, fire protection mandated by BGIS Health Safety and Environment Teams and enforced by law.

**People Leadership**
Demonstrate strong, competent leadership to guide team members in reaching their full potential and meeting objectives that support the achievement of corporate goals. Responsibilities include:
- Full involvement in recruiting talent
- Providing mentoring, coaching, and guidance to all team members
- Objectively recommending compensation adjustments
- Managing all aspects of performance

**Contract Management**
- Be fully familiar with the Agreement
- Responsible for the ongoing management of the Agreement and included deliverables
- Act as the primary point of contact for BGIS interfacing with the client counterpart
- Prepare for Monthly Departmental Governance Meetings, attend/chair all Governance related meetings, circulate minutes, and follow dispute resolution matrix when necessary

**Performance/Service Level**
- Prepare, review, and approve Service Level Changes
- Participate in negotiations of new services or opportunities to add to the Agreement

**Audit**
- Client Prime for critical process and audit support, including BCP, Quality, Process Improvement, Audit Support, and Attestation
- Coordinate and facilitate between on account resources and BGIS, Client, 3rd party auditors to ensure flow of information and responsiveness to auditor requests

KNOWLEDGE & SKILLS
- Minimum 10 years Real Estate/Property Management experience in Operations or Procurement
- Post-secondary education/certification majoring in law, business administration
- Good negotiation skills are an asset
- Management experience in Audit, Quality, or Finance/Accounting discipline with extensive contract and legal terms experience
- Excellent Business Acumen - Proficient with budgets and finance
- Strong experience in Real Estate business

BGIS is an equal opportunity employer, and we encourage you to apply for a position with us. If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant and provide suitable accommodation in a manner that considers the applicant's accessibility needs due to disability.

Promote the meaningful work at BGIS and join us in driving innovation and excellence in facility management and real estate services.

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