Specialiste de L'experience Client

1 week ago

Montreal, Quebec, Canada Genetec Full time
**La dynamique de votre équipe**:
**Êtes-vous prêt à faire partie d'une équipe dynamique ? Apprenez comment vous collaborerez avec d'autres personnes pour atteindre des objectifs collectifs, et comment vous serez soutenu dans ce rôle.**

Le département de production est chargé de superviser l'ensemble du processus de production, de l'approvisionnement en matières premières à la distribution des produits finis. Le specialiste de l'experience client fera partie d'une équipe dynamique qui atteint ses buts et objectifs ensemble. En tant qu'équipe, nous nous efforçons d'offrir aux clients la meilleure expérience en exécutant les commandes aussi rapidement et précisément que possible.

Les membres hautement qualifiés de ton équipe et ton chef d'équipe seront là pour te soutenir de toutes les manières possibles. Ensemble, ils veilleront à ce que tu disposes de toutes les ressources nécessaires pour exceller dans ton nouveau rôle.

**Une journée dans la vie d'un(e) Specialiste de l'experience client**:
**Vous voulez en savoir davantage sur votre quotidien ? Voici un aperçu de quelques-unes de vos tâches quotidiennes.**
- Élaborer et mettre en œuvre des stratégies pour améliorer la satisfaction et la fidélisation de la clientèle
- Fournir des solutions rapides et efficaces aux problèmes des clients, et assurer le suivi pour s'assurer que les clients sont satisfaits
- Analyser les commentaires et les données des clients pour identifier les tendances et les opportunités d'amélioration

**Pour en connaitre plus sur vous**:

- Excellentes compétences en communication en anglais et la connaissance du français est un atout
- Expérience pertinente en service à la clientèle
- A l'aise avec différents outils tels que MS Office, un ERP ou un CRM
- Indépendant (motivé, ambitieux, etc.)
- Capable de comprendre le sens de l'urgence avec différentes tâches
- Compétences organisationnelles

**Encore mieux si tu possèdes ses atouts**:

- Expérience D365 et GP
- Des compétences analytiques

**Voilà ce que nous offrons **:

- Régime de rémunération attrayant
- Programme de remboursement des frais de formation
- Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus)
- Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible
- Café gratuit à volonté
- Espace de stationnement gratuit pour tous les employés
- Centre d'entraînement sur place

Si vous souhaitez savoir à quoi ressemble l'environnement de travail chez Genetec, voici le lien vers notre vidéo d'entreprise: Culture à Genetec
- **Your team's dynamic**:
**Ready to be part of a dynamic team? Learn how you'll work with others to achieve the groups objectives and how you'll be supported in this role.**

The production department is responsible for overseeing the entire production process, from the procurement of raw materials to the distribution of finished goods. The Customer Experience Specialist will be part of a dynamic team that meets their goals and objectives together. As a team, we strive to provide customers with the best experience by fulfilling orders as quickly and accurately as possible.

Your highly skilled team members and team lead are here to support you in any way they can. Together, They'll ensure that you have all the resources you need to excel in your new role.

**A day in the life of a Customer Experience Specialist**:
**Want to get a sense of what you'll be handling on a daily basis? Here's a brief overview of some of your key tasks.**
- Developing and implementing strategies to improve customer satisfaction and retention
- Providing timely and effective solutions to customer issues and complaints, and following up to ensure that customers are satisfied
- Analyzing customer feedback and data to identify trends and opportunities for improvement

**More about you**:
**Want to know if you're a great fit for this job? Here are some job skills that can be advantageous for this role. If you don't meet the full criteria, but feel this role is right for you, please apply**
- Excellent communication skills in English and knowledge of French is an asset
- Relevant Customer Service experience
- At ease with different tools such as MS Office, an ERP or CRM
- Independent thinker (driven, self motivated etc.)
- Able to understand the sense of urgency with different tasks
- Organizational skills

**Great if you have**:

- D365 and GP experience
- Analytical skills

**Let's talk perks**:

- Attractive compensation package
- Training Tuition Reimbursement Program
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility with personal trainer

Still not sure if you check every box, but think it's worth a shot? We love that enthusiasm

Would you like to know what it looks like to work at Ge

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