Customer Service Representative

1 week ago

Calgary, Alberta, Canada Equation Staffing Solutions Full time
Our client in Calgary is an industry-leading transportation and supply-chain company, and they are looking for a Customer Service Representative (LTL) who will respond to client inquiries and requests, and ensure shipments are meeting deadlines. This is a permanent position, so if you are looking to build your career within a supportive work environment, apply now

Responsibilities:
  • Resolve client complaints and questions in a professional manner.
  • Creating freight bills as needed.
  • Answering the phone.
  • Process orders, forms, applications, and requests.
  • Manage customers' accounts, updating information as needed.
  • Direct requests and unresolved issues to the designated resource.
  • Coordinate between departments effectively.
  • Other duties as required.

Requirements:
  • 1+ year experience working in an office environment is required.
  • Proficient knowledge of Microsoft Office.
  • Highly proficient with Outlook, rule setting, and handling high volumes of emails.
  • Ability to meet deadlines.
  • Strong organizational skills and attention to detail.
  • Excellent customer service skills.
  • Excellent communication, spoken and written.
  • Good mathematical skills.
  • Strong ability to resolve issues and maintain customer relations.

Benefits:
  • Medical benefits plan
  • KPI Bonus plan
  • Comfortable 7:00 AM – 3:30 PM shift

If you love interacting with customers and helping them to access your company's services, we want to speak with you This is an excellent full-time opportunity so don't wait – apply now

Visit all our job opportunities at

About Equation Staffing Solutions:

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.

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