Community Health Navigator

2 weeks ago

Montreal, Quebec, Canada PAQ Full time

Job Purpose


As a part of the PAQ team, you will be joining a group of individuals who are committed to helping change the lives of Indigenous men and women in Montreal.

Working closely with community members to meet their long-term health goals, you will have the opportunity to see the life changing benefits of your work on a daily basis.

Working with dedication to PAQ's mission, you will have access to the support of team members as well as training in the areas of intervention, suicide prevention, trauma informed approaches, First Aid and Indigenous cultural knowledge.


Duties and Responsibilities


The person in this role works in close collaboration with the Community Health Coordinator and in-hospital liaison officer at all the hospitals.

To support First Nations, Métis and Inuit women and men experiencing homelessness or at risk to help them access holistic and culturally adapted physical and psychological health services.

The role will require assisting the Community Health Coordinator, the Community Health Support Worker and in-hospital liaison officer.

Main duty is to visit all hospital Emergency units to support the urban indigenous population,
to make sure all follow-up appointments, intakes, consent forms are given to the Community Health Coordinator. **The role will present a unique combination of outreach and accompaniment for participants of the program. Working with individuals with chronic addictions, and mental health challenges, and serious illnesses can be part of the workload that requires strong crisis management skills. This person uses a culturally appropriate approach that encompasses Indigenous traditions, culture and worldview.

Overall, the Role of PAQ Community Navigator - **Support and accompany Indigenous patients in their care pathway from a perspective of cultural safety by:

  • Offering cultural and emotional support
  • Acting as cultural interpreter to allow Indigenous patients, health and social services.
  • Ensure that they understand the information about their health condition, the care and services offered. Inform users of resources, programs and services that are available at PAQ and offer support for specific service requests.
  • Works with PAQ and other Indigenous organizations in Montreal and the liaison officer inhospital to identify required improvements to provide cultural safety for people they serve.
  • Advocating for the indigenous patients with respect to all
  • Building knowledge and networks of other partner services, programs, and resources to support referrals, and followup.
  • Establishing a bond of trust with participants through active listening and positive interactions

Specific administrative duties:

  • In collaboration with the participant, Community Health Coordinator, and hospital Patient Liaison, design an action plan tailored to their individuals' realities and that meet their health needs.
  • Maintain a record on the daily tracker and submit information to Coordinator at the end of each week, good communication with the Community Health Coordinator.
Other duties as assigned.

Personal Attributes:

  • Demonstrates understanding and commitment to reconciliation for Canada's Indigenous peoples.
  • Enjoys meeting and building meaningful relationships with people from different backgrounds and traditions.
  • Personal qualities of integrity and resilience
  • Energetic, motivated with a 'can do' attitude.

Values, Experience, Skills, Qualifications

  • Minimum 2 years of work experience in a similar intervention / social work role or other related fields, preferably in the Indigenous community sector or with people experiencing homelessness or the health service sector.
  • Knowledge and understanding of the impact of intergenerational trauma and ongoing realities in Indigenous communities, urban barriers, and Indigenous social issues.
  • Basic knowledge and understanding of healthcare (hospital, private, or community setting) or strong willingness to learn.
  • Experience as a facilitator and/or trainer.
  • Bilingualism is preferred; knowledge of at least one Indigenous language is an important asset.
  • Ability to effectively use Microsoft Suite (Word, Excel)
  • Experience working in the community sector; experience working with Indigenous communities or within the homelessness sector is a distinct advantage.
  • Proven track record building and sustaining relationships with a wide range of internal & external stakeholders, for example: colleagues, community organizations, academic institutions, etc.

Other Requirements

  • This is an onsite position with workstation being PAQ 1 in downtown Montréal with constant displacement in various Montreal hospitals where Indigenous patients are referred to.
  • This is a 28hour position with shifts being primarily over weekends (Thursday to Monday).
  • Driver's license is an asset.

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