Retail Store Manager

1 week ago


Vancouver, British Columbia, Canada Dajue Art Garden Full time
Brand New Florist & Cutural Art Crafts Store located in Vancouver

Job Responsibilities:
-
Sales and Customer Service:

  • Greet customers and provide assistance in selecting floral arrangements, plants, and art crafts items.
  • Take orders over the phone, online, or inperson and process transactions accurately.
  • Address customer inquiries, concerns, and complaints promptly and professionally.
  • Build and maintain strong customer relationships through excellent service and personalized attention.
-
Floral Design and Arrangement:

  • Create floral arrangements, bouquets, and centerpieces according to customer preferences and seasonal trends.
  • Ensure that all floral designs adhere to the shop's quality standards and artistic guidelines.
  • Stay updated on current floral design trends, techniques, and flower varieties.
  • Train and supervise floral design staff, providing guidance and feedback as needed.
-
Inventory Management:

  • Monitor inventory levels of flowers, plants, vases, and other supplies.
  • Place orders with wholesalers and suppliers to replenish stock in a timely manner.
  • Ensure proper storage and handling of perishable floral products to minimize waste.
  • Conduct regular inventory audits to track product availability and identify any discrepancies.
-
Operational Management:

  • Maintain cleanliness and organization throughout the shop, including display areas and workspaces.
  • Coordinate with delivery personnel to ensure accurate and timely delivery of floral arrangements to customers.
  • Manage scheduling for floral design staff, ensuring adequate coverage during peak hours and special events.
  • Implement and enforce shop policies and procedures related to safety, hygiene, and customer service.
-
Marketing and Promotion:

  • Collaborate with the marketing team to develop promotional strategies to attract new customers and retain existing ones.
  • Participate in local community events, trade shows, and bridal expos to showcase the shop's products and services.
  • Utilize social media platforms and online marketing channels to showcase floral designs, promote special offers, and engage with customers.
-
Leadership &
Staff Management:

  • Supervise and mentor other store staff members
  • Provide training and ongoing support to ensure that all team members are knowledgeable about products, services, and customer service protocols.
  • Delegate tasks and responsibilities effectively to optimize productivity and workflow within the shop.
  • Conduct regular performance evaluations and provide constructive feedback to foster professional growth and development among staff members.
  • Address any staffing issues or conflicts in a timely and appropriate manner, adhering to company policies and procedures.
  • Foster a positive and collaborative work environment that promotes teamwork, communication, and mutual respect among staff members.

Qualifications:

  • Previous experience in retail management or supervisory roles.
  • Proven experience in floral design and arrangement, preferably in a retail or floral shop setting.
  • Strong interpersonal skills and ability to provide exceptional customer service.
  • Knowledge of flower varieties, seasonal availability, and care techniques.
  • Flexibility to work weekends, holidays, and evenings as needed.
  • Mandarin proficiency, or extensive knowledge of Asian culture or Buddalism an asset

Salary:

The salary offered will be based on qualifications and experience. Hourly wage will range from $26 to $35 with the potential for bonuses or commissions based on sales performance.

Life aesthetics/Oriental zen style/Horticulture designs & maintenance/Garden/Bonsai/Flowers/Ancient building

Salary:

$26.00-$35.00 per hour

Expected hours: 40 per week

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay
  • Commission pay

Application question(s):

  • Do you have extensive knowledge of Asian culture or Buddalism?

Experience:

Retail Store Managers: 3 years (required)

Language:

  • Mandarin (preferred)

Work Location:
In person

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