Principal Solutions Engineer

2 weeks ago

Ottawa, Ontario, Canada Assent Full time
Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.
Being a Certified B Corporation, we don't just advocate for sustainability – we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.
At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays.

For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week.

The Manager of Solutions Engineering is tasked with building and leading a team of Solutions Engineers.

This role encompasses managing the technical pre-sales process for complex customers, including crafting solution designs, planning demonstrations with the Sales Engineering team, and overseeing proof of concept projects.

Additionally, this team will be responsible for supporting existing complex customers whose health status is at risk or whose solution execution is not resulting in successful outcomes for the customer and Assent.

The ideal candidate should possess a robust technical background, outstanding leadership capabilities, and prior experience in roles that are customer-facing.

Managing the day-to-day operations of the Solutions Engineering team. Recruiting, coaching, mentoring, and engaging the Solutions Engineering team that fulfills the team's mission to provide excellent communications and client experiences
Reviewing and developing staff through performance management and training initiatives
Working closely with product management and engineering teams to relay customer feedback and influence product development.
Deliver trends, insights and performance summaries to leadership team
Assist in development, maintenance and execution of internal tools critical to the success of Solutions Engineering
Manage detailed documentation and technical materials to support the customer decision-making process.

Working closely with our training and enablement teams to ensure sales and customer facing teams have necessary knowledge and expertise.

Ensure the successful implementation of all elements of the designed solution and implementation plan designed in pre-sales.

Bring a minimum of 10 years of progressive, customer-facing experience in software engineering, solutions engineering, or product management within a SaaS environment.

Have a deep understanding of integrations, B2B SaaS products (especially those with significant data components), databases, software development life cycles, and quality assurance principles.

Proven ability to analyze data, derive impactful insights, and adopt a strategic, business-minded approach to decision-making and long-term strategy management.

Passionate about helping customers and providing innovative solutions, with a keen interest in current and emerging technologies to continuously improve processes and products.

We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

com and we will be happy to help.
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