Team Lead Customer Service

2 weeks ago


Montreal, Quebec, Canada CGI Full time

Position Description:

CGI – Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over professionals and more than 55, customers

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:
-Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
-Work-life balance: a flexible weekday schedule.
-Work environment recognized as one of the best in the Canada (Great Place to Work certified);
-Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job-related studies;
-Career development supported by a professional development plan;
-Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;
-Benefits that fit your needs: Flexible insurance plan, telemedicine, and more

You have to attend a paid full time training of three weeks.

Your future duties and responsibilities:

On a typical day, you will perform the following tasks:
-Coordinate various operational activities within the sector;
-Assess quality and productivity of all calls;
-Prepare and disseminate evaluations;
-Participate in various operational meetings and get involved in various corporate projects;
-Plan schedules daily based on operational requirements;
-Ensure established service levels are met;
-Ensure the establishment and maintenance of work processes to optimize the sector;
-Provide high quality service to our clients;
-Organize and participate in resource development and training;
-Disseminate communications relevant to the proper functioning of operations;
-Anticipate events and fluctuations in work volumes in order to prepare the team;
-Ensure that the execution of the various tasks is within our service levels;
-Manage customer complaints and complaints;
-Ensure planning and training needs.

#LI-LG1

Required qualifications to be successful in this role:

-Bachelor's degree or equivalent combination of experience;
-A minimum of two years of supervisory experience;
-Customer service experience ;
-Call center experience ;
-Ability to handle stress while maintaining a positive attitude;
-Ability to work in a team of 40 to 50 people;
-Strong teamwork skills;
-Strong organizational skills;
-Flexibility and ability to adapt to change;
-Demonstrate initiative;
-Good knowledge of MicrosoftMD Office tools (Word, Excel);
-Excellent verbal and written communication skills in English and French;
- Experience in payroll (asset).

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

Analytical Thinking Customer Service & Support

  • Montreal, Quebec, Canada Cogeco Connexion Inc Full time

    Notre culture vous élève - il n'y a pas d'ego sur le chemin. Notre objectif commun? Nous voulons tous gagner pour nos clients. Nous visons à être toujours évolutifs, dynamiques et ambitieux. Nous croyons au pouvoir des connexions authentiques.Chaque employé fait partie de ce qui nous rend uniques sur le marché:agiles et dévoués.Time...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada Roots Full time

    At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand, it's a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and...


  • Montreal, Quebec, Canada PZ Cussons Full time

    Description Position Purpose Manage and develop a team of execution associates who deliver exceptional customer experience in an effort to ensure continued growth and increasing customer satisfaction, while at the same time monitoring and improving Logistics costs. Develop, agree and execute a strategic plan to protect existing customer base and...


  • Montreal, Quebec, Canada BNP Paribas Full time

    CLIENT SERVICE TEAM LEAD (JOB NUMBER:OPS SOS)In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2023. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada National Bank of Canada Full time

    Please take note that the job is based in Toronto National Bank Independent Network (NBIN) is the leading choice of Introducing Brokers and Portfolio Managers looking for brokerage administration support. NBIN provides trading and custodial services to Portfolio Managers (PM), and is a Carrying Broker to IIROC registered Introducing Brokers (IB) across...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada NBC Full time

    Area of Interest: Advisory services, Commercial banking *** Please take note that the job is based in Toronto ***National Bank Independent Network (NBIN) is the leading choice of Introducing Brokers and Portfolio Managers looking for brokerage administration support. NBIN provides trading and custodial services to Portfolio Managers (PM), and is a...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada Scotiabank Full time

    Requisition ID: # Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Preventative, Pre-Del and Over Limit Portfolio. This team prevents roll rates, helps supports clients in staying on track and to avoid entering collections. Utilizing CAT's and negotiations strategies to preemptively offer...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada National Bank Full time

    Attendance Hybrid Job Number 20979 Category Intermediate Professional Status: Permanent Type of Contract Permanent Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 22-May-2024 Location: Montreal, Quebec City Montreal Province/State Quebec Area of Interest: Advisory services, Commercial banking *** Please take note that the job is based in...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada Banque Nationale du Canada Full time

    Area of Interest: Advisory services, Commercial banking *** Please take note that the job is based in Toronto *** National Bank Independent Network (NBIN) is the leading choice of Introducing Brokers and Portfolio Managers looking for brokerage administration support. NBIN provides trading and custodial services to Portfolio Managers (PM), and is a...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada CGI Full time

    You will help people and have a positive influence. You will bring a human touch to the relationship between customers and the company. You will guide members in their daily activities.Insights you can act onWhile technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.When you join...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada PBS Systems Full time

    "PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun"The Opportunity:We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada American Iron and Metal Full time

    Company DescriptionAmerican Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of team...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada Metro Supply Chain Full time

    Team Lead 8000 Bd Henri Bourassa O, Saint-Laurent, QC H4S 1P4, Canada Req #2917 Tuesday, May 28, 2024 Join our team Metro Supply Chain is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations. We advance our customers' business through innovative, real-world solutions within a culture...


  • Montreal, Quebec, Canada Scotiabank Full time

    Requisition ID: 196799Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.PurposeLeads and oversees the Administration and Customer Support department of Scotia Dealer Advantage in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations,...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada Yaksa Full time

    Nous sommes Yaksa, une entreprise spécialisée en développement Web e-commerce et plateformes transactionnelles, située en plein coeur du centre-ville de Montréal. Nous sommes à la recherche d'un(e) Team Leadpour venir compléter notre équipe travaillante et dédiée aux défis technologiques de nos clients. Nous recherchons une personne qui veut venir...

  • Regional Team Lead

    2 weeks ago


    Montreal, Quebec, Canada OSL Retail Services Inc Full time

    Overview: It's an exciting time to be at OSL Retail Services, working for a people focused company that's at the top of its game. The momentum we've generated in recent years with our commitments to customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada Coveo Full time

    Play a leading role in our AI for Commerce team:As a Team Lead of the AI for Commerce team at Coveo, you will be tasked with mentoring and managing our exceptional team towards consolidating and building the machine learning technology that powers the future of our Coveo Relevance Cloud AI Platform.This team is responsible for providing the "relevance" part...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada Lexop Full time

    Lexop is looking for an experienced Team Lead — open to hybrid work within Canada._Lexop's mission is to help people pay their past-due bills easily. In fact, we want to be the number-one recovery experience for businesses and their customers worldwide.To help us achieve our vision, Lexop is looking for a talented team lead to support the Engineering...

  • Maintenance Team Lead

    2 weeks ago


    Montreal, Quebec, Canada BGIS Full time

    Who We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320...


  • Montreal, Quebec, Canada Première Moisson Full time

    Première Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario. We are currently looking for a Customer Service Team Leader to join our group. Job status: Permanent - Full time Benefits: ...