Hotel Front Desk Agent
2 months ago
Salary
$16.5-$18 an hour
Job type
Full-time
Part-time
Permanent
HOTEL OVERVIEW
Framed by a large stunning resort style outdoor seasonal pool, hiking trails and views of Shuswap Lake, Hilltop Inn Salmon Arm is the area's premier resort-style luxury boutique hotel.
Featuring 71 rooms and suites designed to take guest comfort to new heights, we offer a warm, friendly, and independently owned alternative to the chain-style hotels in the region.
Benefits
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Pulled from the full job description_
Full Job Description
Provide courteous, prompt, professional and attentive guest service up to the highest Standards always whilst on the desk developing a personal rapport the guests
Keeping yourself aware of procedural and/or policy changes by reviewing the ever notes upon shift arrival; record important and relevant items as required therein
Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements at the end of your shift
Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries and/or reservation bookings
Responsible for the registration of arriving guests and checking out departing guests
Complete all duties in an expedient fashion as assigned by the Front Desk Manager & Head Office
Job Requirements:
Self motivated, responsible, organized and task oriented
Fluent in English. Proficiency of a second language would be an asset
Knowledge of Microsoft Word, Excel and Outlook
Ability to work flexible hours including holidays, weekends, and overnights
Ability to work in a team environment
Must have a passion for delivering outstanding guest services
Hospitality experience or college education in the hospitality field is preferred
Occupation First Aid Level 1 would be an asset
Job Types:
Full-time, Permanent
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8hour shift
- Day shift
- Evenings
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekend availability
Contact Information:
Job Types:
Full-time, Part-time, Permanent
Part-time hours: 32-40 per week
Salary:
$16.50-$18.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
COVID-19 considerations:
Vaccine passport Recommended
Experience:
- Hotel &
- customer service: 1 year (preferred)
Work Location:
In person
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