Training Coordinator

2 weeks ago

Longueuil, Quebec, Canada Vertex Technologies Canada Inc Full time

Job duties include, but are not limited to:

  • Discuss and obtain event requirements with internal and external customers and provide feedback and suggestions related to best practices
  • Provide endtoend logístical support for training events for local and remote locations
  • Arrange and schedule training rooms, instructors, catering, print reproduction, preparation and/or ordering of other materials, and required equipment
  • Support and moderation of classes delivered virtually
  • Extensive use of Learning Management System (LMS) to schedule courses/classes, manage and update various types of enrollment processes and completions, and generate reports
  • Track and manage class/program information, requirements, and completion of tasks associated with event support
  • Coordinate, update, and retrieve content from SharePoint sites and other online repositories
  • Promptly mitigate known and unexpected issues that could impact a timely and successful execution of a training event/program
  • Provide facilitation support during live and remotely delivered classes (i.e. assist with class exercises/interactions, run virtual meetings for remote attendees.
  • Provide oneonone or small group training and systems troubleshooting as required for more complex programs involving extensive prework or equipment setup
  • Create training documentation updates (i.e. embedding survey questions into Training PowerPoint slides, creating step by step instructions for virtual class participants)
  • Timely and accurate collection and completion of all billing information for classes and programs
  • Provide support for the daily facilities and operations needs of the Learning Center as needed and time allows.
  • Overtime and work on weekends/evenings may be required for a class set up/tear down and other event support
  • Other Job duties may be assigned

Required Skills:

  • Able to follow defined processes, work independently or as a team with mínimal oversight
  • Experience working in a continuous improvement environment ability to identify potential issues, present them to management offering potential solutions to assist in mitigating risks and improving service delivery
  • Must possess excellent customer service and interpersonal skills
  • Must possess excellent written and verbal business communication skills in French and English
  • Experience running reports to provide status updates to customers (set correct parameters, analyze the data for accuracy/issues, summarize data, and format the report output for easy review)
  • Ability to prioritize and selfmanage work assignments in order to meet project deadlines, and cost expectations
  • The ability to lift up to 25 pounds is an essential function of this job

Desired Skills:

  • Previous experience planning events (ideally training events) for internal and/or external customers
  • Experience with business Learning Management Systems
  • Ability to identify areas for continuous improvement in the work environment and processes

Required Education:

  • Bachelor's degree in Business Administration or equivalent.

Note:

  • This is an onsite position, with the possibility of hybrid work based on needs
  • Overtime and work on weekends/evenings may be required for a class set up/tear down and other event support
  • The ability to lift up to 25 pounds is an essential function of this job

Titre:
Coordonnateur à la formation

Liste des tâches requises (non exhaustive):

  • Discuter des critères des activités et les obtenir auprès des clients internes et externes et soumettre des idées et des suggestions sur les meilleures pratiques
  • Fournir un soutien logistique complet pour les activités de formation
  • Organiser les salles de formation et planifier un échéancier pour les instructeurs, les services de traiteurs, la reproduction d'impression, la préparation et/ou les commandes d'autres matériaux et équipements requis
  • Effectuer la prise en charge des cours dispensés virtuellement
  • Communiquer par courriel, par téléphone, lors de réunions virtuelles et réunions en personne, avec les participants, les instructeurs, les fournisseurs et les commanditaires des activités
  • Utilisation intensive du système de gestion de l'apprentissage pour planifier les cours, gérer et mettre à jour divers types de processus d'inscription et d'exécution, et générer des rapports
  • Gérer et faire le suivi des informations liées aux cours/programmes, des exigences et de l'exécution des tâches associées aux activités
  • Coordonner, mettre à jour et récupérer le contenu des sites SharePoint et d'autres ressources en ligne
  • Pallier rapidement les problèmes connus et inattendus qui pourraient avoir une incidence sur la bonne exécution d'une activité ou d'un programme de formation
  • Faciliter l'encadrement lors des cours en direct et à distance (c.àd. aider lors des exercices/interactions en classe, organiser des réunions virtuelles pour les

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