Customer Supply Chain Representative

1 week ago

Mississauga, Ontario, Canada Maple Leaf Foods Full time

The Opportunity:

As a member of the Customer Supply Chain Team, the Customer Supply Chain Representative (CSCR) is the single point of contact for the order to delivery process for an assigned customer and business unit.

The CSCR manages the customer relationship and works with cross-functional peers to execute the customer order to delivery process.

Additional responsibilities include:

managing customer orders through monitoring draws versus forecast, trouble shooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with the customer to reverse and correct root cause.

Additionally, this role will be required to manage allocation of product from our 3PL to our customers, working with transportation on delivery options to minimize cost, and providing concise daily communication to the sales team in regard to fill rate and delivery expectations.


Snapshot of a Day-in-the-Life:

  • Responsible for key customer contact for supply chain support including order management, logistics and inventory flow.
  • Collaborate with transportation and distribution teams to determine the most efficient method to deliver product on time and in full to customers.
  • Proactively addresses customer care issues through monitoring of performance
  • Collaborate with Planning, Sales and Marketing to manage forecasting and order management.
  • Participates in projects and process improvement to support customer initiatives.
  • Continually looks for ways to improve processes with customers.
  • Develops and maintains strong relationships with both internal stakeholders and external customers.
  • Works in conjunction with Sales and Supply Chain teams to ensure customer strategic vision and logístical needs are met and exceeded.
  • Develop and maintain customer profiles and specific SOP's.
  • Maintain specific department or customer objectives for the assigned account and monitoring through performance measures
  • Share knowledge with the team and document lessons learned.
  • Create presentations and reports using Excel & PowerPoint on various topics
  • Consolidates, tabulates and analyzes data
  • Work is guided by detailed instructions, routines, and procedures. Works under close supervision and receives detailed instructions on all work assignments. Once proficiency in the tasks is achieved, intern will work autonomously and be given more complex duties
  • You will work directly with immediate supervisor, coworkers and team members

You will develop the following skills:

  • Supply chain business practices
  • Communication skills
  • Detailed Analytical skills
  • Advance proficiency in various SAP & Microsoft products
  • Project management experience
  • Manufacturing experience

Benefits for Students Include:

  • Experience working for one of the largest Canadian global CPG companies
  • Possibility of a student oncall position after completion of internship
  • Possibility of a fulltime position after completion of degree
  • Access to Maple Leaf Foods's development programs and projects
  • Maple Leaf Foods's Time Off to Volunteer program two paid days off to volunteer per year
  • Fun intern activities including celebration events and networking
  • Internal recognition programs and rewards for stellar performance
  • Discounted fitness memberships

Experience:

No formal experience is required.

Education:

Currently enrolled in a University Internship program completing 3rd year of a 4-year program. Enrolment in an Engineering, Mathematics, Statistics and Business Management is preferred.

About Us:

We're a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet.

We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let's build a better future, together.

We're passionate about food.

For more than 100 years, we've made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf, Schneiders, and Greenfield Natural Meat Co.

We're on a journey to become the most sustainable protein company - not just in Canada - but on earth.


  • We are carbon neutral.
  • We are one of the only food companies in Canada to set sciencebased targets.
  • We aim to reduce our environmental footprint by 50% by 2025.
We're a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.

A diverse and inclusive work environment: Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an in

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