E-commerce Associate
1 week ago
Job description
The E-commerce Associate role consists of processing online customer orders and handling customer inquiries, product returns, product exchanges and sales transactions efficiently and professionally.
Main responsibilities and tasks:
- Operates the online orders desk, responding to multiple customer inquiries, requests and concerns in a timely manner, both over the phone and online.
- Picks, packs and processes pickup and shiptohome orders in the online orders system.
- Accurately verifies merchandise quantities, descriptions and prices.
- Offers replacement products or substituted products to customers for unpicked quantities.
- Picks products using an employeefacing device (EFD) or from a pick list printed from a desktop computer.
- Picks products that are clear and free of damage to fill orders.
- Confirms the quantities and products, while packing items for the order (basket, bag).
- Updates the online orders system with the quantities, storage and pickup locations, and reason codes (if applicable) for unpicked quantities.
- Prints receipts and order labels, and attaches receipts to the customer orders.
- Prebags the products for each order and puts the products in a storage location close to the customer pickup area.
- Finds customer orders in the online orders system when the customer arrives for pickup, verifies the accuracy of the order and completes the order in the online order system.
- Investigates pickup orders that have not been picked up by the customer.
- Processes returns and exchanges using the computerized system of customer purchases efficiently, following standardized procedures. Follows established policies and procedures on returns and rain checks.
- Deals with challenging situations and conflict resolution in a professional manner.
- Operates a computer, an electronic handheld device, a fax machine, a printer and electronic funds terminals, and enters all relevant codes in Canadian Tire systems.
Requirements:
- Customeroriented individual who thrives on offering exceptional service to customers.
- Strong belief in the Canadian Tire values of honesty, integrity, and respect.
- Excellent organizational and technology skills.
- Effective written and oral communication skills.
- Ability to complete detailoriented retail tasks in accordance with instructions and to demonstrate responsibility for outcomes.
- Ability to work in a team environment that provides assistance and support to coworkers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to multitask, adapt and cope with challenging and changing situations.
- Positive attitude, punctuality and solid work ethic.
More about the position:
Potential career opportunities
- Next levels: Merchandiser, Cashier Supervisor or Department Manager.
Physical demands and working conditions
Standing/walking for eight hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy."
Our offering includes:
- Competitive compensation and benefit package.
- Potential for profit sharing.
- Employee shopping discounts.
- Flexible work hours.
- Learning and development opportunities.
- Scholarships.
- Reward and recognition program.
- A culture of performance and accountability.
- A supportive and positive team environment.
Background check requirements:
- Reference check.
- Employment verifications.
- Criminal background check.
- Credit check.
If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Reference ID: 112421Part-time hours: 0-40 per week
Salary:
From $15.50 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Onsite parking
- Paid time off
- Profit sharing
- Store discount
- Vision care
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- MISSISSAUGA, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location:
One location
Job Types:
Part-time, Permanent
Part-time hours: 0-40 per week
Salary:
From $15.50 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Onsite parking
- Profit sharing
- Store discount
Schedule:
- Day shift
- Eve
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