Maintenance Manager

1 week ago

Victoria, British Columbia, Canada Pacifica Housing Full time

Reports to:
Director, Maintenance & Building Operations

Posting:
#23-10

Department:
Property Services

Compensation:
$60,000+; commensurate with experience

Posting Closing Date:
July 9, 2023

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community.

As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position's Primary Objectives:

Participates as a key member of the Property Services team responsible for oversight of for day to day preventative and reactive maintenance related matters for Pacifica properties throughout Greater Victoria including:

  • Support the Director, Building Maintenance and Operations by ensuring day-to-day maintenance activities take place and support the delivery of services to meet the organization's quality and efficiency standards;
  • Collaborate with other departments to ensure a high level of customer service is delivered to clients, residents and internal departments;
  • Fostering a positive, active and collaborative relationship with all Pacifica teams, residents, communities and associated agencies;
  • Provide leadership and technical direction to the maintenance team;
  • Perform a variety of maintenance and property management related functions.

Key Responsibilities:

  • Team Management

Provide day-to-day supervision of the maintenance team including:

  • Provides leadership and supervision to staff in a manner that motivates, guides, and directs them to be responsible and accountable;
  • Supports direct reports through coaching ,mentoring, guiding problem solving and professional development;
  • Undertakes regular checkins, team meetings and performance management as needed;
  • Participates in recruitment, retention, and oversees team performance management;
  • Acts as a technical and training resource to the maintenance team;
  • Planned Maintenance
  • Ensures safety standards and operational policies and procedures are adhered to by the team during daily maintenance activities;
  • Ensures timely engagement and implementation of maintenance schedule activities;
  • Coordinates and provides oversight of outside contractor' work;
  • Manages contracts and quality control of service delivery;
  • Conducts building property inspections every 6 months and ensures corrective maintenance action is scheduled as required, and tenancy issues observed are reported to resident services;
  • Coordinates unit inspections once per year and ensures corrective maintenance action is scheduled as required, and tenancy issues observed are reported to resident services;
  • Coordinates and monitors the preventive maintenance schedule;
  • Oversees suite turnovers and ensures that they are completed in a timely manner at an acceptable standard.
  • Reactive Maintenance
  • Prioritizes and assigns work activities;
  • Monitors and identifies daytoday issues that impact the delivery of maintenance services and resolving or recommending solutions to identified issues;
  • Empowers the team to respond and address issues as they arise;
  • Participates in the oncall rotation and serves as backup for emergency oncall shifts and afterhours maintenance assignments;
  • Troubleshoots building system issues;
  • Responds to emergency maintenance requests as required;
  • Administration
  • Maintains adequate maintenance supply inventory and material ordering;
  • Identifies areas to improve efficiencies and quality of work;
  • Ensures completion of maintenance work orders, mileage reports, and other paperwork in a timely manner;
  • Reports issues resolved, those needing attention, and those currently in progress to the Director, Building Maintenance and Operations ;
  • Works independently to meet deadlines and complete assignments as arranged;
  • Reviews and approves invoices;
  • Facilitates annual insurance renewals and oversees insurance claims;
  • Manages the approved vendor list and obtains quotes as required in accordance with procurement policy and processes;
  • Assists with moveins/moveouts, unit showings, contractor access, and suiteturn quality control as required;
  • Attends meetings as requested;
  • Performs other related duties as required.

Requirements:

Education:

  • High school diploma or equivalent (required)
- post-secondary vocational training, trade ticket, and/or completion of courses in one or more of the trades is desirable

Experience:

  • Demonstrated experience in carpentry, plumbing, electrical and painting
  • A minimum of 5 years recent experience in progressive maintenance roles is preferred
  • Supervision of a service industry workforce

Note:
An equivalent combination of education and

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