Operations Supervisor

7 days ago

Vancouver, British Columbia, Canada Capilano Group Full time

Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is looking for an energetic, collaborative, motivated, Operations Supervisor.

If you are passionate about the organization, enjoy leading a team and enthusiastic about creating amazing experience for guests, we would love to hear from you.


Who we are:

  • We are the number one tourist destination in Vancouver
  • We are passionate about creating experiences guests and team members are amazed by
  • We are inspired by our natural setting and sharing the wonder of nature with over 1,000,000 annual guests

What's in it for you:

  • Competitive wages
  • The opportunity to work with a great team of people in a busy retail warehouse environment
  • Free coffee, tea and fountain pop with your reusable cup
  • 30% discount on food, while on shift,
  • 40% discount at the Trading Post gift store
  • A thriving social scene with regular team member events #TeamCapGroup
  • Guest passes for friends and family


The
Operations Supervisor (Guide Team Focus) partners with the operations leadership team and HR to recruit, train and develop the Guide and Park Ambassador Teams.

Through their leadership and motivation, they promote the principles, core values and vision of Capilano Suspension Bridge Park. This is a full-time, year-round supervisory position.

What you'll do:

  • Oversee daily operations of the Guide team to ensure consistency of Guests experience throughout CSBP,
  • Ensure that all Guides are trained appropriately on all stations assigned and provide followup support when needed
  • Ensure adequate and consistent coverage of safety stations
  • Ensure seasonal, guest engagement stations are staffed appropriately when labour permits
  • Monitor team's ability to engage with guests
  • Monitor the guest experience in all attractions and respective lineups and communicate ideas and concerns to the Guest Services Manager
  • Facilitate consistent and clear communication with Operations leadership team on a daily basis to ensure CSBP is running with ease and guests are enjoying their experience,
  • Gather data about relevant initiatives by the Operations Leadership team as instructed
  • Assist with ongoing monitoring and tracking of Guest feedback (informal and formal guest surveys).
  • Work closely with the Operations Supervisor for Park Ambassadors to oversee the Guide Team (particularly in the absence of that supervisor).
  • Ensure all scheduled shifts are being filled, communicated and identify needs to ensure maximum coverage during all business times (peak and nonpeak), working within budget,
  • Work with all Operations Supervisors to oversee daily operations of CSBP and ensure consistency of Guests experience throughout the process, as needed,
  • Know and communicate the health and safety requirements & regulations and ensure they are followed throughout the park,
  • Work with management to improve our guests' awareness of CSBP's stewardship practices,

Who you are:

  • 1 to 2 yrs. supervisory experience in a guest focused industry,
  • Diploma in Tourism/Hospitality Management or Business Management or an acceptable combination of education, training and experience, an asset,
  • Must be comfortable speaking engagingly, clearly and audibly to large groups of people,
  • POS experience, knowledge of RTP system an asset,
  • Must be responsible, reliable and able to work well under pressure in a fast paced, exciting environment to meet fluctuating needs,
  • Ability to work successfully in a team environment and contributes consistently through a positive manner,
  • Ability to work evenings, weekends and holidays throughout the summer and winter season, which may include Christmas Eve, New Year's Eve and New Year's Day,
  • Occupational First Aid is an asset,
  • Strong communication skills, multilingual is considered an asset,

Considerations:

  • Able to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business,
  • While performing the duties of this position, team members are required to be on their feet for extended periods of time,
  • While performing the duties of this position, required to work in a variety of weather conditions,
  • Occasionally required to lift and carry up to 20lbs, and
  • Occasionally required to lift and climb a step ladder or step stool.
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