Sales Consultant

2 weeks ago

Toronto, Ontario, Canada HomeEquity Bank Full time

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio.

As the only bank solely dedicated to serving homeowners 55 and up, we're passionate about helping Canadian homeowners live retirement on their terms.

We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage product.

Our Values, Our Passion
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

Customer-Focused. Passionate Advocates
Courage to Act. Do the Right Thing
One Team. One Vision
Think Long-Term. Ever-Evolving
Be Exceptional. Inspire Greatness

***: This role is primarily responsible to make outbound telephone calls to prospective clients who have inquired to receive some information about our solutions. The incumbent will also handle inbound calls with the same purpose. The objective will be to qualify clients and book telephone meetings for HomeEquity Inside Sales Team.


The Sales Consultant will be required to answer client questions as well as present HomeEquity product solutions to help meet their needs.

This is a fast-paced environment ideal for individuals who work well with targets and are seeking a challenge.

MAJOR ELEMENTS OF THE ROLE:

Making outbound calls to prospective clients who have already reached out for some information. Handling inbound calls for prospective clients who are reaching out for information.

Deliver prepared sales talk that describes our products in order to persuade potential customers to book a meeting with our Inside Sales Team.

Explain HomeEquity products, overcome objections and answer client questions. Obtain customer information such as name, address, and secured debt and enter the information online. Adjust sales scripts to better target the needs and interests of specific individuals. Telephone or correspond to inquiries from customers Schedule appointments with the Inside Sales Team for customers.

SKILLS AND EXPERIENCE REQUIRED:

  • Post-Secondary education
  • Progressive customer service or sales experience
  • Ability to type 40 words per minute
  • Ability to work on weekends shifts is mandatory full or parttime hours
  • Proficient with Word, Outlook, Excel
  • Experience and comfortable gathering sensitive information from clients regarding their financial situation
  • Tech savvy
- experience with Salesforce is an asset

  • Detail oriented
  • Comfortable working with targets and achieving them
  • French languages capability is an asset
Attributes

  • Is a results' oriented individual
  • Knows how to manage timesensitive information
  • Is detailed oriented
  • Has excellent interpersonal and communication skills
  • Thrives on variety and continuous improvement
  • Demonstrates solid problemsolving skills and good judgment
  • Has good communication and conflict management skills; and is equally comfortable working on their own as well as being a contributing member of a collaborative team

Working Conditions Unique to Job:

  • Hybrid office environment
  • Shifts may vary according to business needs with hours of operation between 8:30 AM 11:00 PM EST.
WHY WORK AT HOMEEQUITY BANK?
Great Environment

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility - an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture - With People at the Centre

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto's Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures , the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training.

We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People
We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values.

For these reasons, we have created several programs that make it easy for our employees to say 'great job' to their colleagues and leaders.

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