Analyst, Casualty Major Case Unit

1 week ago


Markham, Ontario, Canada Aviva Full time
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.


Across the country our inspiring team members are at the heart of what we do best: handling some of the most complex claims in the casualty organization and helping to support our customers whenever they need us, whether in good times or in bad times.

With our team, you'll live the Aviva values, be open to change, and pursue your goal of handling the most complex casualty claims at Aviva.


As an MCU team member, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your optimal self, do your best work, and make a meaningful impact. Here, you can craft the future of insurance, win as a team, and grow with us.

Come join our Team

What you'll do:

  • Direct handle and mentor on large, complex claims files nationally, including technical guidance and advice to staff, assessment of exposures, and assistance with the interpretation of case law.
  • Assist in risk management by assisting in early identification, early resolution, proactive file handling and various strategic initiatives within the casualty organization.
  • Act as a technical resource for all stakeholders including senior management, underwriting, finance and actuary.
  • Represent our customers and Aviva at mediations, arbitrations, trials and other litigation processes.
  • Engage in special projects to examine the Claims function and develop ways to improve both processes and personnel to better serve customers, solve systemic problems and meet company goals.
  • Participate in the development of technical casualty claims training programs by assessing needs, developing content and making recommendations.

What you'll bring:

  • University degree or equivalent work experience.
  • CIP Designation preferred. 10 years of relevant experience handling Casualty Claims, including at least 5 years of experience handling senior level files.
  • Proven technical expertise in casualty claims.
  • Extensive experience in coverage analysis, investigation, and quantum evaluation. "One Aviva" mindset.
  • Experience in class action claims, severe losses, mediations, arbitrations and trials.
  • Excellent problem solving and analytical skills.
  • Collaborative mindset.
  • Detail oriented.
  • Flexible with the ability to work in a constantly changing environment.
  • Newfoundland & New Brunswick claims adjustment licensing is an asset.
  • There will be some travel involved in this position.

What you'll get:

  • Compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.
  • Our vacation package starts at 4 weeks
  • Outstanding Career Development
  • Paid professional development education
  • Corporate wellness programs to support our employees' physical and mental health


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