Client Advisor, Full-time, Square One Holt Renfrew

2 weeks ago

Mississauga, Ontario, Canada Tiffany & Co. Full time

Overview:


We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability.

We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work.

Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.


As a Tiffany Client Advisor you will:

  • Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client's experience extraordinary.
  • Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
  • Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
  • Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.

Sales:

  • Deepen the relationship with our clients to drive lifetime loyalty and spend.
  • Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
  • Capture client data. Cultivate new and existing client relationships.
  • Deliver a significant portion of sales through repeat client business.
  • Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
  • Drive business through key product pillars.
  • Convert clients through curiosity and discovery daily

Service:

  • Elevate in store experience by consistently delivering memorable moments to every client.
  • Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
  • Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every instore experience to a memorable event
  • Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.
  • Connect with your client's wardrobe to 'style them'

Experience

Required:

  • Experience in retail or luxury retail or relevant clientrelated experience (e.g., hospitality).
  • Proven track record in achieving Commercial results.
  • Ability to connect with the client
  • Flexibility to work nontraditional hours, including days, nights, weekends, and holidays.
  • Ability to work with a diverse client base.
  • Must have authorization to work in the United States or in the country where the position is based.

Desired:

  • A college/university degree. Proficiency in multiple languages.

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