UX Lead Remote

3 weeks ago

Canada Scotiabank Full time

The Lab Lead acts as the principal technical and subject matter expert for their assigned category of modules and tools in Scotia Service Now.

They lead a team of developers, Business Analysts and Quality Assurance Testers, and partner with their assigned Product Owner(s) to deliver on business requirements in an agile and effective manner.

Works closely with the product owner and technical navigator to build backlog, sprint plans and roadmaps.

  • Supports the technical navigator to ensure all lab ceremonies are conducted to provide necessary feedback loops.
  • Providing coaching, guidance, and direction on technical design and solutions
  • As senior developer, develops and configures solutions on ServiceNow including workflows, integrations, scripts, and UIs in accordance with SMT development and architecture standards.
  • Conducts vendor governance in the lab by ensuring lab vets vendor requirements, solution and code against Service Management Technology design principles, Scotiabank Reference Architecture and SMT Coding standards.
  • Provides effort estimates, timing recommendations as relates to projects, provides technical leadership for projects in their domain and oversees vendor work.
  • Engages with architecture to design great solutions and ensures technical documentation is maintained.
  • This includes engaging in and leading any incident management related to their space.
  • Develops and maintains deep expertise on their functional area, both in terms of policy (e.
g., ITIL) and tooling (ServiceNow certifications). Work to aggressively eliminate technical debt in the Scotia ServiceNow platform, and to build solutions that minimize customization and optimize for speed and optimal user experience.

  • Understand how the Bank's risk appetite and risk culture should be considered in day to day activities and decisions.
  • Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day to day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; and managing succession and development planning for the team.
Computer Science Diploma or Degree; or related work experience, excellent JavaScript skills.

  • ITIL Foundation certification or training.
  • ServiceNow Advanced System Administrator certified.
ServiceNow Scripting certification a plus.
5 years of ServiceNow Experience within modules/applications (and ServiceNow in general).
5 years' experience and hands on development in general module configuration on the ServiceNow Platform.

  • Diversity, Equity, Inclusion & Allyship
  • We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through biasfree practices and inclusive values across Scotiabank.
We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.Upskilling through online courses, cross functional development opportunities, and tuition assistance.Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.Community Engagement no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more Hybrid / Fully Remote
#Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must online to be considered for this role.

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